This topic has 10 replies, 3 voices, and was last updated 1 years ago ago by Mike
Hello,
Sorry for my English.
I’ve had a problem since the update.
My button doesn’t display properly.
I’ve tried modifying the CSS but it doesn’t take it into account.
Can you please help me put the button back in order?
Thank you for your help.
Hello, @Mike,
Thank you for contacting us and for using XStore.
To better understand and address your concern, we kindly request that you provide a screenshot illustrating the issue at hand. This will enable us to examine the problem more closely and offer an effective resolution.
You may upload the screenshots on https://imgbb.com/ and paste the links here.
Furthermore, we would be grateful if you could grant us temporary administrative access to your WordPress site. This will allow us to conduct a thorough investigation and ensure a more precise diagnosis of the situation.
We kindly recommend that you take a complete backup of your site before proceeding.
Thank you for your cooperation and understanding. We are committed to ensuring your satisfaction and look forward to resolving your issue promptly.
Yours sincerely,
The 8Themes Team.
Thanks, here’s a print.
As soon as you have an item in your basket and have to choose the delivery method, there’s a problem.
I tried to modify the CSS code of the button causing the problem, but no change appeared.
Before the update, I had no problem.
Thank you for your help.
L’image ne s’affiche pas désolé la revoici :
[url=https://ibb.co/r7qDcLj][img]https://i.ibb.co/FxcR0fr/pepeanier.jpg[/img][/url]
[url=https://imgbb.com/]site png[/url]
Hello, @Mike,
Thank you for your response.
We have conducted a review of the issue you reported on your website. Upon examination, we observed that the expected result is achievable without the utilization of the specific button you mentioned. However, we are currently unable to identify the problem on your site as you have described it.
For your reference, please find attached an image that illustrates the outcome we have observed: https://ibb.co/r7qDcLj Additionally, we would appreciate it if you could review the following screenshot for further clarification: https://prnt.sc/bdwmCVM-IvAC
To assist you more effectively, could you kindly provide us with detailed steps or additional information on how we might replicate the issue on our end? Your guidance will be instrumental in allowing us to understand and address the problem promptly.
We are committed to ensuring the optimal performance of your website and eagerly await your response.
Best Regards,
The 8Theme Team
Thank you for your reply.
When we have an item in the shopping cart and we want to proceed with the order. You have to choose a delivery method.
The button “js-bpost-shipping-options-modal button alt”
is poorly positioned, but that’s only since the update.
If I go to the “checkout builder” or “cart page builder” template
I tried to add CSS code in these two places but nothing happened.
The button is still in the wrong position and it’s very annoying because some customers can’t see the button.
Sorry for my English.
Hello, @Mike,
We really want to help you but for this we need to see the problem, when we check your checkout page, here is what is visible – https://prnt.sc/QeygBbY_RyJW , there is no button you mentioned.
Please login own site using the credentials you provided for us and record a video of your actions that should be done to create the problem.
We hope it is clear now, from you we need a video instruction of what should be done to see the problem.
Thank you for your cooperation.
Best Regards,
The 8Theme Team
Okay, I get it.
Can you set the country to Belgium 🙂
And you’ll see the error.
Hello, @Mike,
We appreciate your prompt response.
We kindly request that you implement the following custom CSS code:
#shipping_method li {
flex-wrap: wrap !important;
}
Best Regards,
The 8Theme Team
100000000000000000 Thanks !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
The issue related to '‘Problem with CSS code and button after update’' has been successfully resolved, and the topic is now closed for further responses