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Problem with custom carousel - by Łukasz Płocienniczak-Konik

This topic has 6 replies, 2 voices, and was last updated 5 years, 2 months ago ago by Olga Barlow

Łukasz Płocienniczak-Konik

Participant

October 7, 2019 at 10:17

Hi when i update xstore core my custom carousel is missing. It’s just only html code on webside. Can you help me with that ?

#222703 Copied Theme version: 5.5.1

5 Answers

Olga Barlow

Support staff

October 7, 2019 at 12:06

Hello,

Don’t update XStore core plugin without theme update! Always check the required theme version for the XStore core version http://prntscr.com/pfwyqd https://xstore.8theme.com/update-history/
Now you need either downgrade the core plugin version to one that is compatible with your theme version or update theme to latest version 6.1.2. What do you prefer?
If you want we can help you with theme update (it’s free service).

Regards

#222710 Copied

Łukasz Płocienniczak-Konik

Participant

October 7, 2019 at 12:19

Ok now its update to latest version but it’s still problem with carousel, 2of3 images missing and one of them is black. If you can help mi with that will be great

Latest version 6.1.2 / Core plugin 1.4.2

#222711 Copied

Olga Barlow

Support staff

October 7, 2019 at 17:16

Hello,

Have you cleared the plugin and CDN cache after theme and plugin update? Provide us with Dashboard access to your site to check the settings and find the reason of the problem.

Regards

#222730 Copied

Łukasz Płocienniczak-Konik

Participant

October 8, 2019 at 10:38

Ok i give you pass

Please contact administrator
for this information.

#222783 Copied

Olga Barlow

Support staff

October 8, 2019 at 11:34

Hello,

I have re-added images using optimized jpg versions (20KB) instead of the png versions (100KB), cleared cache and everything works fine. Seems problem was related just to cache.
Why do you use png images if bg is not transparent? Png format increases the size for the colorful images and large images -> large page -> slow site.

Regards

#222790 Copied
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