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Problem with demo import - by Tudosa Victor

This topic has 4 replies, 2 voices, and was last updated 5 years ago ago by Rose Tyler

Tudosa Victor

Participant

October 30, 2019 at 15:39

Hello,

I’ve installed the theme and run the setup. After the plugins were installed, it started demo import, it says “Please wait, it mai take up to 2 minutes.” i’ve waited 20 minutes and nothing changed.
I checked the site to see if somethig is changed and it;s showing error 500. I had to reinstall wordpress to work again. I’ve tried this process multimple times with the same result.

Please help! Thanks.

#224088 Copied Theme version: 4.1

3 Answers

Rose Tyler

Support staff

October 30, 2019 at 15:57

Hello,

Make sure you have checked all the server requirements before the installation – https://www.8theme.com/demo/docs/legenda/Theme_Installation/Legenda_Theme_Requirements.html
The 500 error means that there is some Fatal error in PHP script or on the server side. You cna turn on debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.

Regards

#224093 Copied

Tudosa Victor

Participant

November 1, 2019 at 00:22

Thanks, it was a problem with the wp version.

One more thing, the theme is activated with the purchase code and it’s ok, but visual composer still ask: “Please activate your copy of Visual Composer.”, how can i activate it?

Thank you.

#224150 Copied

Rose Tyler

Support staff

November 1, 2019 at 08:45

Hello,

Please read these articles https://www.8theme.com/demo/docs/legenda/Plugins/Activation_And_Purchase_Codes https://www.8theme.com/demo/docs/legenda/Plugins/Plugins_Update

Regards

#224155 Copied
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