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Problem with demo reagain istalation please help

This topic has 9 replies, 3 voices, and was last updated 1 hours, 48 minutes ago ago by Andrew Mitchell

S1_MIKE

Participant

February 25, 2025 at 13:56

Hi, I have installed one demo natomaist after a long time but I do not want this demo fashion…. I just want a different one, I install it and I get the problem that the core plugin cannot be installed etc, can you help?

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8 Answers

Rose Tyler

Support staff

February 25, 2025 at 14:02

Hello,

Thank you for reaching out to us.

We understand that you would like to install a different demo and are experiencing issues with the core plugin installation. Please ensure that you have completely removed the previous demo content before installing the new one https://prnt.sc/h6B1PY_y6Z6X . Additionally, try reinstalling the core plugin manually by downloading it from this page https://www.8theme.com/downloads/ and uploading it via the WordPress dashboard.

If the issue persists, please provide us with more details, including any error messages you receive, so we can assist you further.

Best regards,
8Theme’s Team

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S1_MIKE

Participant

February 25, 2025 at 14:13

error in file

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support staff only.

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Rose Tyler

Support staff

February 25, 2025 at 14:19

Hello,

Could you please provide FTP access?
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

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S1_MIKE

Participant

February 25, 2025 at 14:21

I would like you to explain what happened

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Andrew Mitchell

Support staff

February 25, 2025 at 14:45

Hello, S1_MIKE,

We also require access to the admin panel of the website. Additionally, could you please specify which version of the theme was used for the initial demo content installation?

Best regards,
8Theme Team

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S1_MIKE

Participant

February 25, 2025 at 14:56

on reinstallation the problem occurs with this et-core plugin, I would like to know how to prevent this because I delete the previous demo, try to install the second one and this error appears, the page as well as the wordpress cockpit is impossible to access

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S1_MIKE

Participant

February 25, 2025 at 15:03

why ?

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Andrew Mitchell

Support staff

February 25, 2025 at 15:19

If none of the demo data components are being installed, it likely indicates that there is no connection to our server. This issue may arise if there are whitelists or other IP restrictions in place on your end. Additionally, an invalid SSL certificate could also be causing the problem.

Please check these potential causes and let us know if you need further assistance.

Best regards,
8Theme Team

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support staff only.

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