Problem with demonstrat some sections on mobile

This topic has 2 replies, 2 voices, and was last updated 1 weeks ago ago by Rose Tyler

  • Avatar: albagh;isponge
    albaghlisponge
    Participant
    February 18, 2025 at 06:30

    Hello, I encountered an issue with displaying some sections on mobile devices, and I have demonstrated this to you in a video that I will attach at the end of this message. However, I will also clarify it here:

    1- The side menu on the phone does not display subcategories when the English language is activated, but it works fine in Arabic.

    2- When clicking on the “eye” icon (quick view) in the English language, the side menu does not open and no data appears. In Arabic, however, the menu opens but displays the message “Error with ajax.” https://we.tl/t-rCYVRnzqyd

    Please resolve the issue as soon as possible, as it is extremely urgent.

    Thank you.

    1 Answer
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 18, 2025 at 11:00

    Hello,

    Thank you for reaching out to us.

    1/ We’ve checked the mobile menu > subcategories from real mobile and it works fine for both languages.
    Please let us know what mobile device and browser you use exactly.

    2/ Keep this option enabled https://prnt.sc/20zf2s0

    Best Regards,
    8Theme’s Team

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