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Problem with design in page after purchase in order received

This topic has 4 replies, 3 voices, and was last updated 2 months, 3 weeks ago ago by Andrew Mitchell

Fernando

Participant

July 25, 2024 at 21:30

Hi, I’m having problems when I finish my purchase. I’m getting a screen that is very square, and the design is completely missing. I also get a WordPress error! I’m attaching an image and access in case you need it.
Iam getting the same sometimes with accounts

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#407024 Copied Theme version: 9.3.16

3 Answers

Rose Tyler

Support staff

July 26, 2024 at 07:00

Hello Fernando,

Thank you for getting in touch with us.

Enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.

Please provide us with FTP access.

To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Best Regards,
8Theme’s Team

#407057 Copied

Fernando

Participant

July 26, 2024 at 18:45

Hi there i resolve the problem, it was a woocommerce cart plugin modifying the fields carts.
Thanks a lot!!

#407196 Copied

Andrew Mitchell

Support staff

July 26, 2024 at 18:45

Dear Fernando,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

#407197 Copied
Tagged: after purchase, e-commerce troubleshooting, order received issue, page design problem, web design resolution, woocommerce templates, wordpress
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Problem with design in page after purchase in order received

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