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Problem with displaying the menu disappears after a while

This topic has 33 replies, 6 voices, and was last updated 1 weeks, 3 days ago ago by Andrew Mitchell

anli75

Participant

March 5, 2025 at 10:37

I have a problem with the menu display, it happens that after a while the menu disappears (see image) … I don’t understand if it is due to the fact that we have installed the WPML language plugin … but if then I go to the template and make a change and save it then it displays again … I put the data to access.
thank you very much

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#436248 Copied Theme version: 9.4.8

32 Answers

Rose Tyler

Support staff

March 5, 2025 at 11:34

Hello,

Thank you for reaching out to us.

At the moment, the issue is not visible. Could you please record a video demonstrating the steps required to reproduce the problem? This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Warm Regards,
The 8Theme Team

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anli75

Participant

March 5, 2025 at 11:43

I can’t make the video but now for example it’s disappeared again if you want to try to put it back… thanks

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Jack Richardson

Support staff

March 5, 2025 at 15:27

Dear @anli75,

We have noticed that the header was missing on your homepage. To resolve this, we accessed the header settings and simply re-saved them. As a result, the header is now displaying correctly.

If you recall the specific actions you took before the header content disappeared, we would appreciate it if you could provide us with detailed information. At this moment, we are unsure of the exact changes that may have caused the issue. Therefore, we will continue to monitor the situation.

Please let us know if you experience any further issues.

Best regards,
Jack Richardson
8Theme Team

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anli75

Participant

March 5, 2025 at 16:59

sure if I understand how the problem happened I’ll tell you.
but I didn’t understand what was missing from the home page?… I hadn’t inserted the header template on the home page?
thanks

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Jack Richardson

Support staff

March 5, 2025 at 17:13

Hello @anli75

We noticed that you didn’t have the header on home page so we opened the header editor and just resaved the header content there.
So, if you find the reason of such missing header content, please, share with us.

Kind regards, Jack Richardson
The 8theme’s team

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anli75

Participant

March 5, 2025 at 17:40

thanks

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anli75

Participant

March 6, 2025 at 10:51

the same thing happened to me on other pages. Can you show me the procedure for associating the header to the pages?

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anli75

Participant

March 6, 2025 at 11:02

sorry I managed

thanks

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Rose Tyler

Support staff

March 6, 2025 at 15:06

Hello,

We are pleased to hear that you have successfully resolved the issue on your own.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme’s Team

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anli75

Participant

March 19, 2025 at 09:16

unfortunately the problem persists I updated everything and after a period of time it disappears …. now it is not there if you want to see I had given you the access data.
It is creating problems for me with the client.
if you can help me thanks

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anli75

Participant

March 19, 2025 at 09:18

I also did as you told me, associated the menu to the whole site…but after a while nothing disappears!

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Jack Richardson

Support staff

March 19, 2025 at 09:51

Dear @anli75,

We hope you are doing well.

We have cleared the Elementor cache, as shown in the following screenshot: https://prnt.sc/Qomssb_2sXfc. After doing so, the header reappeared. While this is quite unusual, we believe there are a few possible reasons for the issue you encountered:

1. A backup may have been restored on your website, either manually by someone or automatically by your server due to its configuration.
2. The CDN cache may not have been clearing properly.

Please let us know if you need any further assistance.

Best regards,
Jack Richardson
8Theme Team

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anli75

Participant

March 19, 2025 at 10:02

thanks a lot…then maybe I’ll put a plugin for the cache…could it solve the problem?

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Jack Richardson

Support staff

March 19, 2025 at 10:10

Dear @anli75,

We kindly ask you to take some time to check whether clearing the Elementor cache resolves the issue. If the problem persists, we recommend reaching out to your server provider to inquire about any additional caching mechanisms in place and follow the suggestions they provide.

Please let us know if you need any further assistance.

Best regards,
Jack Richardson
8Theme Team

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anli75

Participant

March 20, 2025 at 09:31

unfortunately it happened again this morning… if you check now you can’t see the menu… 🙁
thanks

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Jack Richardson

Support staff

March 20, 2025 at 09:52

Dear @anli75,

I hope you are doing well.

Could you kindly check if you have had the opportunity to clear the Elementor cache, as we previously suggested in the screenshot? Additionally, the issue you are experiencing may be similar to the one discussed in the following topic: https://toolset.com/forums/topic/the-frontend-displays-blank-content-after-editing-a-page-with-elementor/. It appears that the header content becomes empty due to a conflict with a plugin installed on your website or some modifications made by one of your site managers in some areas.

May we ask you to verify whether this issue started occurring after installing a specific plugin? If so, you might try deactivating the plugin and testing the site again to see if the issue persists.

Furthermore, in your next response, please provide us with the WordPress admin access details, as we currently do not have them. This will allow us to investigate the issue more thoroughly if needed.

We appreciate your cooperation and look forward to your update.

Best regards,
Jack Richardson
8Theme Team

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anli75

Participant

March 20, 2025 at 10:07

but sorry!!!!
I understood that you had already deleted Elementor’s memory!
I’ll do it right away and we’ll see!
thanks

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Rose Tyler

Support staff

March 20, 2025 at 10:50

Dear @anli75,

Thank you for your cooperation.

Best regards,
8Theme’s Team

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anli75

Participant

March 24, 2025 at 11:27

unfortunately I tried to deactivate the WPML language plugin and also clear the Elementor cache but nothing, the menu still disappears … now I had to put the menu back for the customer by going in and re-saving the menu setting … but it’s a problem to be solved!
thanks

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Luca Rossi

Support staff

March 24, 2025 at 16:43

Dear @anli75,

I hope you are doing well.

I am a member of the support team, and I would appreciate it if you could kindly resend the details using the admin account. This will allow me to take a closer look at the issues and assist you more effectively.

Thank you for your cooperation. I look forward to your response.

Best regards,
8Theme Support Team

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anli75

Participant

March 24, 2025 at 17:22

hi,
I’ll give you the login details for the site…unfortunately the navigation menu disappears….if I enter the template and save it it reappears…I tried to deactivate the various plugins and delete the Elementor cache…but it didn’t help…I have a client who insists on this problem!
thanks

Please contact administrator
for this information.

#438486 Copied

Luca Rossi

Support staff

March 26, 2025 at 16:15

Dear @anli75,

We hope you are doing well.

Could you kindly provide us with detailed steps to reproduce this issue? We attempted to edit the header using Elementor and saved it; however, the issue is NOT persists. Header’s still showing up on the website.

Your assistance would be greatly appreciated.

Thank you in advance for your support.

Best regards,
8Theme Team

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anli75

Participant

March 28, 2025 at 10:04

of course if you go to the site now the menu is no longer visible!
I don’t understand what could create this problem!
thanks

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anli75

Participant

March 28, 2025 at 11:52

I noticed that when I go to settings to view the menu on the site it gives me this message:
has recognized that you have set this position for other templates:
Elementor Header #2064

but there is no Elementor Header template #2064!

Files is visible for topic creator and
support staff only.

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anli75

Participant

March 28, 2025 at 12:01

..I understand that if you assign the view on the entire site it does not show me the menu….but if you make a change internally then the menu appears online on the site!

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Alex Carter

Support staff

March 31, 2025 at 08:04

Hello, anli75

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

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Andrew Mitchell

Support staff

March 31, 2025 at 10:11

Hello, anli75,

We have cleared the cache, resolved some plugin conflicts (particularly between WPML and Elementor Pro), and reassigned the headers.

We believe the issue may have been caused by editing headers in a specific language – for example, when editing in Spanish, the header might have disappeared from the Italian version. This behavior should no longer occur.

However, if the issue reappears, please do not hesitate to inform us.

Additionally, in case the problem recurs, kindly let us know whether your server has automatic backups enabled, and if there is any possibility that these backups might be restoring themselves automatically.

Best regards,
8Theme Team

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anli75

Participant

March 31, 2025 at 13:32

thank you very much!
But I wonder if in another site where I use Xstore I can use WPML as a translation plugin?

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anli75

Participant

April 1, 2025 at 07:32

unfortunately it happened again … you can’t see the menu!
if you go now you can’t see the menu!
thanks

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Problem with displaying the menu disappears after a while

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