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Problem with Dokan since the latest update of Xstore

This topic has 6 replies, 2 voices, and was last updated 1 years, 8 months ago ago by Rose Tyler

Vaughn noriega

Participant

April 18, 2023 at 12:17

Hi i am noticing since the latest update of Xstore i am unable to access any of the the sub menus within my dokan plugin \. i cannot make any changes or adjustments to anything, including withdrawals, vendors section and more.

Please, contact administrator
for this information.

#353609 Copied Theme version: 9.1.1 WooCommerce version: 6.2

5 Answers

Rose Tyler

Support staff

April 18, 2023 at 12:32

Hello, Vaughn Noriega,

Thank you for contacting us and for using XStore.

Please record a video of the problem.

Provide the URL of page with the problem, and temporary wp-admin access.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

Kind Regards,
8theme team

#353612 Copied

Vaughn noriega

Participant

April 18, 2023 at 16:22

hi the url of the problem is any of the following

https://glideonline.net/wp-admin/admin.php?page=dokan#/

https://glideonline.net/wp-admin/admin.php?page=dokan#/withdraw?status=pending

https://glideonline.net/wp-admin/admin.php?page=dokan#/vendors

https://glideonline.net/wp-admin/admin.php?page=dokan#/settings

Basically any of the sections within the Dokan plugin module i cannot get to make any adjustments to any of the pages because it doesnt show anything in the page.

Please contact administrator
for this information.

#353651 Copied

Rose Tyler

Support staff

April 19, 2023 at 08:58

Hello, Vaughn Noriega,

Thank you for your reply, but we can’t check mentioned pages with the access you provided – https://prnt.sc/KQ5rYWfQkXLm Please check and provide new access.

Also, provide temporary FTP access, so we can take a closer look.
To create FTP access, please contact your hosting provider for assistance.

Kind Regards,
8theme team

#353724 Copied

Vaughn noriega

Participant

April 19, 2023 at 14:52

Hi thank you for the update i apologize i didn’t enable it on my backend. i have since done so and also did a check to login both for the WordPress site as well as the FTP all login credentials are ok now please proceed to check said information

Please contact administrator
for this information.

#353827 Copied

Rose Tyler

Support staff

April 19, 2023 at 15:09

Hello, Vaughn Noriega,

Thank you for your response.

Please clear cache of browser and check one more time, because we do not see problems on your site, here are screenshots of what we can see on pages you provided – https://prnt.sc/83IFDcrFatEH https://prnt.sc/nGuTsUEXHXDu https://prnt.sc/WEpPoApsYiU7 https://prnt.sc/ULZ6Pv18ZFeQ

Kind Regards,
8theme team

#353831 Copied
Tagged: dokan, latest update, problem, themes, woocommerce, wordpress, xstore
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