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Problem with editing in Theme Options - by Peter

This topic has 2 replies, 2 voices, and was last updated 1 hours, 9 minutes ago ago by Tony Rodriguez

Peter

Participant

September 25, 2024 at 12:44

Problem with editing in Theme Options.

I can’t change anything because nothing is loaded in the left panel. The circle keeps spinning.

I checked on 2 browsers (FF and Chrome)

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1 Answer

Tony Rodriguez

Support staff

September 25, 2024 at 14:09

Hello, @Peter,

Thank you for contacting us and for using XStore.

1/ We are currently unable to access the backend of your website in its entirety. To assist you effectively, we kindly request that you provide us with the administrative login details for the WordPress admin panel.

2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Thank you for your cooperation. We look forward to resolving this matter promptly.

Best regards,
8Theme’s Team

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Tagged: fix woocommerce theme options, theme options editing issue, troubleshooting woocommerce problems, woocommerce wordpress templates, wordpress templates editing
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