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Problem with editing in Theme Options - by Peter

This topic has 6 replies, 3 voices, and was last updated 2 months, 3 weeks ago ago by Andrew Mitchell

Peter

Participant

September 25, 2024 at 12:44

Problem with editing in Theme Options.

I can’t change anything because nothing is loaded in the left panel. The circle keeps spinning.

I checked on 2 browsers (FF and Chrome)

Please, contact administrator
for this information.

#415823 Copied

5 Answers

Tony Rodriguez

Support staff

September 25, 2024 at 14:09

Hello, @Peter,

Thank you for contacting us and for using XStore.

1/ We are currently unable to access the backend of your website in its entirety. To assist you effectively, we kindly request that you provide us with the administrative login details for the WordPress admin panel.

2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Thank you for your cooperation. We look forward to resolving this matter promptly.

Best regards,
8Theme’s Team

Please contact administrator
for this information.

#415835 Copied

Peter

Participant

September 26, 2024 at 09:38

Sorry.
I’ve changed it now.
You can log in now.

#415909 Copied

Tony Rodriguez

Support staff

September 26, 2024 at 09:56

Hello, @Peter,

Thank you for your prompt response regarding the issue you encountered.

Upon reviewing your website, we did not identify any problems. We kindly suggest that you clear your browser’s cache and attempt to access the website once again.

Should you require further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

#415914 Copied

Peter

Participant

September 26, 2024 at 10:02

Thanks for your help.

Now it works.

#415916 Copied

Andrew Mitchell

Support staff

September 26, 2024 at 10:03

Dear Peter,

As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

Click here to share your valuable perspective: https://themeforest.net/downloads

Your time and trust are highly appreciated!

Best Regards,
The 8Theme Team

#415917 Copied
Tagged: fix woocommerce theme options, theme options editing issue, troubleshooting woocommerce problems, woocommerce wordpress templates, wordpress templates editing
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