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Problem with elementor/site viewer woocommerce

This topic has 10 replies, 3 voices, and was last updated 1 years, 9 months ago ago by Rose Tyler

Kiki

Participant

March 9, 2023 at 14:23

I have a problem with some page products…

Please, contact administrator
for this information.

#349469 Copied Theme version: 9.0.4 WooCommerce version: 6.1.1

9 Answers

Rose Tyler

Support staff

March 9, 2023 at 15:50

Hello, Kiki,

Thank you for getting in touch with us.

We can’t check your pages – https://prnt.sc/SNRcJseip143 What password can be used?
Also, please provide temporary wp-admin access.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#349479 Copied

Kiki

Participant

March 9, 2023 at 16:08

Here the access.

Please contact administrator
for this information.

#349481 Copied

Tony Rodriguez

Support staff

March 10, 2023 at 05:48

Hello, Kiki,

Thank you for providing us with the password and the site Admin Logins. We have debugged your site and it appears that the issue may be related to a cache or third-party plugin conflict.

We have noticed that CDN is activated on your site, as seen in the screenshot: https://postimg.cc/v1m8dvDY. We suggest that you contact your hosting provider and ask them to flush the server cache completely and turn it off while you are in the development process.

We also suggest that you try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/. Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem.

If the issue persists, please keep all third-party plugins deactivated on your site and grant us permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly. Please note that you should take a complete backup of your site before proceeding.

If you are able to see the changes in the Customizer but not on the page front, it is likely a cache issue. If it is working correctly in the Customizer, it should also be working on the front end.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#349513 Copied

Kiki

Participant

March 10, 2023 at 09:56

Hello,
I’ve done everything that you suggested and it still doesn’t work correctly. I still can’t see the changes on the front end. I now deactivated all the plugins and I don’t use CloudFlare anymore. Can you debug the site or investigate the problem?

Thank you.

#349542 Copied

Rose Tyler

Support staff

March 10, 2023 at 10:58

Hello, Kiki,

We can’t log in to your site anymore. Please provide wp-admin access one more time.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#349557 Copied

Kiki

Participant

March 10, 2023 at 11:28

Here. Thank you.

Please contact administrator
for this information.

#349563 Copied

Rose Tyler

Support staff

March 10, 2023 at 13:05

Hello, Kiki,

1/ If you write custom html then you should double check the code because each incorrectly closed tag will break the page structure below this element. Example: https://prnt.sc/R1nxa_6l3nCU

2/ It is better to write non-handwrite apostrophe symbol like here -> https://prnt.sc/oLl0CCKfrenc but write the one as you did here -> https://prnt.sc/ZNbNDtPg3C57 . Tip: it may also break some Elementor structure and that symbol will be displayed as ‘ symbol.

For now, we fixed for you one product page (private area link) as an example that after making the corrections in html code the structure is displayed correctly without any breaks.
Result: https://gyazo.com/79ec0730c4d3a63f0a2f20f40a8672f9

Kind Regards,
8theme team

Please contact administrator
for this information.

#349581 Copied

Kiki

Participant

March 10, 2023 at 14:01

Thank you so much. The problem is solved and now I’ll fix it in all the pages with the problem.

I still have one more problem, in the checkout the field “surname” isn’t in line like the other fields. Here the screenshot: https://prnt.sc/MYVkZbWjCCLx

#349593 Copied
Rose Tyler

Support staff

March 10, 2023 at 14:05
Hello, Kiki,

You’re welcome!

Add the following code in the Theme Options > Theme Custom CSS section:
```
.etheme-cart-checkout-accordion .form-row-first, .form-row-last {
    padding: 0;
}
```
Kind Regards,
8theme team
#349595 Copied
Tagged: elementor, problem, site viewer, support, themes, woocommerce, wordpress
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