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Problem with filters, constantly closing.

This topic has 3 replies, 2 voices, and was last updated 1 years, 2 months ago ago by Jordan

Jordan

Participant

October 9, 2023 at 12:44

Hello,
One of the websites that we are using your theme has a problem with filters.
We have deactivated every single plugin to check if there is a problem with conflicts but the problem still remains. After that we have enabled the plugins once more.
The problem:
When a client visit any of the shop or category pages the filters are constantly closing and could not be opened to select them.
The filters are located on the sidebar because they are a lot and could not fit in the filter area nor the client wants them above the products.
Can you check whats going on and give me instructions what to do to fix the problem.

Please, contact administrator
for this information.

#369744 Copied Theme version: 9.1.14 WooCommerce version: 8.0.3

2 Answers

Tony Rodriguez

Support staff

October 9, 2023 at 13:40

Hello, @Jordan,

Thank you for contacting us and for using XStore.

We are pleased to inform you that your issue has been resolved. We kindly request you to revisit your site after clearing your browser cache.

Please note that we have deactivated the WP-Optimize – Clean, Compress, Cache plugin on your site, which has effectively resolved the issue you were experiencing.

For your reference, we have attached an image under private content area.

Best Regards,
Team 8Theme.

Please contact administrator
for this information.

#369759 Copied

Jordan

Participant

October 9, 2023 at 14:42

Thank you very much for the fast response! <3
Best theme support!

#369767 Copied
Tagged: closing woocommerce filters problem, fix woocommerce filters, resolve woocommerce filter issues, troubleshoot woocommerce wordpress, woocommerce templates issues, wordpress templates filter solutions, wordpress woocommerce problems
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