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Problem with FontAwesome icons - by jorgelalote

This topic has 15 replies, 4 voices, and was last updated 9 years, 11 months ago ago by Robert Hall

jorgelalote

Participant

December 11, 2014 at 08:38

Recently I change my WordPress Site address (from http://www.serpentina.mx/site to http://www.serpentina.mx) but everything worked right but the AwesomeFont icons started to fail. I need help to fix it, please check my site and help me to fix this issue.

#28957 Copied

14 Answers

Robert Hall

Support staff

December 11, 2014 at 09:04

Hello,

Please provide us with wp-admin access in Private Content.

Regards,
Robert Hall.

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jorgelalote

Participant

December 11, 2014 at 09:21

Ok, thanks for your help

Please, contact administrator
for this information.

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Stan Russell

Participant

December 11, 2014 at 10:28

Hello,

is your site currently online? We can not reach it

Regards,
Stan Russell

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jorgelalote

Participant

December 12, 2014 at 08:03

Yes, the site is http://www.serpentina.mx

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Eva Kemp

Support staff

December 12, 2014 at 09:57

Hello,

Could you please show us a screenshot of the issue to have clear understanding?

Thank you.
Regards,
Eva Kemp.

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jorgelalote

Participant

December 13, 2014 at 03:23

Yes.

As you can see on this screenshot, the arrows that help to navigate between products are gone, instead the page shows two squares, the same happen with the up arrow of the “back to top” button.

https://www.dropbox.com/s/wdsgkv18umkf52a/Captura%20de%20pantalla%202014-12-12%2020.18.44.png?dl=0

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Eva Kemp

Support staff

December 13, 2014 at 12:59

Hello,

As I see the arrows are shown on a single product page:

Try to check it in some other browser.
What theme version are you using?

Regards,
Eva Kemp.

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jorgelalote

Participant

December 14, 2014 at 05:23

I checked on another computer, on Chrome the problem is there, on Explorer appear to be blank circles.

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jorgelalote

Participant

December 14, 2014 at 05:24

I’m using 1.5.2 version

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Eva Kemp

Support staff

December 15, 2014 at 09:31

Hello,

Does this problem persists for all pages?
Are other icons displayed?
Do you have any restrictions on a server or in your .htaccess file as we can access wp-admin panel? It isn’t loading.

Thank you.
Regards,
Eva Kemp.

#29473 Copied

jorgelalote

Participant

December 15, 2014 at 17:07

Yes, the problem persists for all pages
All the icons are gone
I don’t have any restrictions

Please, contact administrator
for this information.

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Eva Kemp

Support staff

December 16, 2014 at 10:37

Hello,

The problem is caused by site movement:
http://gyazo.com/3c851832f193999a36d03c704a9441d0

You can fix this issue adding the code <link href="//maxcdn.bootstrapcdn.com/font-awesome/4.2.0/css/font-awesome.min.css" rel="stylesheet"> in header.php file before closing tag </head>.

Regards,
Eva Kemp.

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jorgelalote

Participant

December 23, 2014 at 00:48

Thanks! Now is working.

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Robert Hall

Support staff

December 23, 2014 at 08:22

Hello,

You’re welcome!

Regards,
Robert Hall.

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