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Problem with GTM – Add to cart action in product carousel on home page

This topic has 3 replies, 3 voices, and was last updated 2 weeks, 2 days ago ago by Andrew Mitchell

Gracu_

Participant

October 31, 2024 at 16:13

Hello,

On the home page I have 2 sections, one below the other.

The first is your product carousel, which I would like to have, but Google Tag Manager doesn’t read the add to cart action at all.

Below I added the second section “Products” and here GTM reads add to cart correctly.

Can we fix the product carousel to read add to cart GTM actions? (Screenshot section.jpg)

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for this information.

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#421202 Copied Theme version: 9.4.1

2 Answers

Jack Richardson

Support staff

November 1, 2024 at 13:50

Dear @Gracu_,

We hope this message finds you well.

We would like to inform you that our new Elementor product widgets have been built from scratch and do not utilize the default WooCommerce hooks or filters within their content. It appears that your Google Tag Manager plugin adds custom HTML to the standard WooCommerce hooks.

In this case, we recommend reaching out to the plugin’s author to inquire about how to integrate their required code for Google Tag Manager with custom-built product structures.

Additionally, we kindly request that you provide us with the correct FTP access. This will allow us to investigate the issue further and potentially offer a solution. If feasible, we may also consider implementing the necessary adjustments in our theme in a future update, depending on the results of our review of the plugin’s code.

Thank you for your understanding and cooperation.

Best regards,
Jack Richardson
The 8Theme Team

#421299 Copied

Andrew Mitchell

Support staff

December 9, 2024 at 09:18

Dear Gracu_,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

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Problem with GTM – Add to cart action in product carousel on home page

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