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PROBLEM WITH HEADERS CHANGING SIZE…

This topic has 14 replies, 4 voices, and was last updated 3 months, 3 weeks ago ago by Andrew Mitchell

OnlyCBD

Participant

August 6, 2024 at 15:55

Hello.
We are having some issues with the header.

We have 3 different headers for different pages and this is happening, watch the video: https://drive.google.com/file/d/1HxW1ddShx28AbYETblGPk_S48exRlyTj/view?usp=sharing

How could we solve it? Could it be a WP Rocket problem?

Thank you very much in advance

Please, contact administrator
for this information.

#409102 Copied Theme version: 9.3.15

13 Answers

madoon

Participant

August 6, 2024 at 16:03

i having the same issue.
how do i change the header padding?
and the shop page header need to be manually fixed using elementor on the shop page. but the other pages. i cant change the size of the header padding where the breadcrumb is .

#409104 Copied

Rose Tyler

Support staff

August 6, 2024 at 16:08

Hello OnlyCBD,

Thank you for contacting us and for using XStore.

Could you please provide temporary wp-admin access?

Warm Regards,
The 8Theme Team

#409106 Copied

Rose Tyler

Support staff

August 6, 2024 at 16:10

Hello Madoon,

Please submit your own thread – https://www.8theme.com/forums/xstore-wordpress-support-forum/ for your questions. Provide detailed explanations and screenshots for a better understanding of your request.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

#409107 Copied

OnlyCBD

Participant

August 7, 2024 at 10:29

Hello!
I am attaching the login credentials.

Please be careful with the website.
It is in production and has a lot of traffic.

If you have any questions, please feel free to ask me.
Thanks!

Please contact administrator
for this information.

#409265 Copied

Rose Tyler

Support staff

August 7, 2024 at 11:21

Hello OnlyCBD,

We appreciate your prompt response.

We can not log in, unfortunately. Please check the credentials.

Warm Regards,
The 8Theme Team

#409282 Copied

OnlyCBD

Participant

August 8, 2024 at 10:05

Hello
I tried to log in and it worked without any problems.
I am attaching the credentials.

Thank you very much!

Please contact administrator
for this information.

#409485 Copied

Rose Tyler

Support staff

August 8, 2024 at 10:27

Hello OnlyCBD,

We hope this message finds you well. We wish to inform you that we have temporarily disabled the WP Rocket plugin on your website. Following this action, we have observed that the header is now functioning correctly.

Please take a moment to review the changes at your earliest convenience. Should you require further assistance or encounter any issues, we recommend contacting the support team of the WP Rocket plugin directly.

Thank you for your attention to this matter.

Warm Regards,
The 8Theme Team

#409492 Copied

OnlyCBD

Participant

August 9, 2024 at 11:40

Hello!
Is there a rule to skip the header with WPRocket?

I was told by WP Rocket that we have to see this with the theme itself.

Please do not deactivate the cache plugin, this can cause us many problems.

Thank you very much for everything.

#409652 Copied

Andrew Mitchell

Support staff

August 10, 2024 at 13:00

Hello, OnlyCBD,

We are pleased to inform you that we have resolved the issue by adding the following file to the cache exclusion list:

File: xJ2of.css
Full path and private content details have been provided.

Please verify the added files at your earliest convenience.

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#409736 Copied

OnlyCBD

Participant

August 12, 2024 at 09:21

Hi!
It seems like the same thing is still happening.
When we open it in incognito mode it still happens.

#409923 Copied

Andrew Mitchell

Support staff

August 12, 2024 at 13:40

Hello, OnlyCBD,

We hope this message finds you well. We recommend trying to clear your cache in incognito mode. To facilitate this, you may consider using an additional browser extension.

Best Regards,
8Theme’s Team

#409963 Copied

OnlyCBD

Participant

August 21, 2024 at 09:38

Hi.
We have cleared the cache, but this is still happening.

How can we fix this? Thanks team

#410975 Copied

Andrew Mitchell

Support staff

August 23, 2024 at 13:36

Hello, OnlyCBD,

We hope this message finds you well. We would like to inform you that we have made some modifications in the Customizer -> Theme Custom CSS -> Global CSS. We kindly ask you to check if the issue still persists.

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

#411349 Copied
Tagged: size change issues, woocommerce headers, woocommerce technical support, woocommerce theme problems, wordpress header solutions, wordpress themes, wordpress troubleshooting
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