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Problem with image for hover effect is not hiding after updating theme

This topic has 10 replies, 2 voices, and was last updated 6 years, 8 months ago ago by Rose Tyler

giorgos

Participant

March 22, 2018 at 12:41

Hi!

After updating theme and WooCommerce I have a problem with the product image hover effect is not hiding is always active!!!

Please I need help to make it work or to not display at all the hover image.

Thank you in advance

Please, contact administrator
for this information.

#188988 Copied Theme version: 3.7 WooCommerce version: 3.3.4

9 Answers

Rose Tyler

Support staff

March 22, 2018 at 13:11

Hello,

Unfortunately, I cant login. Please activate a parent theme and check if the problem will be solved.

Regards

#188993 Copied

giorgos

Participant

March 22, 2018 at 13:46

Hi!

I have activated a parent theme but with no luck, now the product’s image is not displaying at all in the categories!!!

I fixed the log-in so now you can go to the back end (sorry for that)

Please, contact administrator
for this information.

#189003 Copied

Rose Tyler

Support staff

March 22, 2018 at 13:55

Hello,

You use a lot of different plugins, try to disable all 3-rd party plugins > clear cache and check site one more time. If the problem won’t be solved, please provide FTP access also.

Regards

#189006 Copied

giorgos

Participant

March 22, 2018 at 14:27

I have disabled all 3-rd plugins but the problem is not solved! I am giving you the FTP

Please, contact administrator
for this information.

#189013 Copied
Rose Tyler

Support staff

March 22, 2018 at 15:53
Hello,

Please add this code in Custom css:
```
.hover-effect-swap img {
    display:  block;
}
```
Regards
#189020 Copied
giorgos

Participant

March 23, 2018 at 09:41

Hello!

First I want to say that about the problem with “the product’s image is not displaying at all in the categories!!!”

Is causing by the plugin – so-widgets-bundle , trying to load over HTTP, the plugin is probably part of the theme,can you confirm that because my site is https with ssl certificate.

The problem solved after I installed a 3-rd party plugin to make the site SSL proof.

The other problem with the image hover isn’t solved yet even I added the code to custom.css

Please, contact administrator
for this information.

#189084 Copied

Rose Tyler

Support staff

March 23, 2018 at 13:38

Hello,

Here is the list of plugins that come bundled with our theme -https://www.8theme.com/demo/docs/legenda/#!/external_plugins
Please note we don’t guarantee full compatibility of 3rd-party plugins with the theme. Sometimes, not always, you need additionally customize theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make theme compatible with all the existing plugins and additional customization is outside the scope of our support (check the item support policy https://themeforest.net/page/item_support_policy )

The other problem with the image hover isn’t solved yet even I added the code to custom.css

– could you please describe the problem in more details? Sorry, but I do not see the problem – https://gyazo.com/cdd31c102b2fe9c41c93eaaeec2fbc0a
if you want to disable the swap, go to Theme Options > Products Page Layout > Product Image Hover > Disable

Regards

#189120 Copied

giorgos

Participant

March 23, 2018 at 13:45

Thank you for all the help, the support is great as allways!

The image hover is solved and the compatibility of 3rd-party plugins is fully understandable.

#189121 Copied

Rose Tyler

Support staff

March 23, 2018 at 13:59

Great. Have a nice day.

Regards

#189123 Copied
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