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Problem with image galleries in my website

This topic has 3 replies, 2 voices, and was last updated 1 years, 2 months ago ago by Tony Rodriguez

riosecoweb

Participant

October 16, 2023 at 11:14

I have this problem with the galleries. I am supposed to have them active but when I load the product page I get the main photo and they do not work.

Please, contact administrator
for this information.

#370284 Copied Theme version: 9.2.0 WooCommerce version: 8.2.0

2 Answers

riosecoweb

Participant

October 16, 2023 at 11:17

more data

Please contact administrator
for this information.

#370285 Copied

Tony Rodriguez

Support staff

October 16, 2023 at 11:49

Hello, @riosecoweb,

Thank you so much for purchasing our theme and contacting our support center.

1) In order to address your concern, Please check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Check the image for specific requirements here: https://ibb.co/m59CwYC

Kindly request your service provider to meet them and after that check again.

2) If the changes you make in the Customizer are not reflected on the page, it is likely a caching issue. If the changes are visible in the Customizer, they should also be visible on the front end.

We recommend that you temporarily disable any CDN caching and cache plugins, clear your browser cache, and then check again.

3) We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team.

#370289 Copied
Tagged: best selling themes, efficient woocommerce solutions, fix woocommerce themes, image gallery issues, improve woocommerce galleries, solve website problems
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