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Problem with import demo - by Yassine Ouachary

This topic has 7 replies, 2 voices, and was last updated 4 years ago ago by Olga Barlow

Yassine Ouachary

Participant

December 14, 2020 at 18:13

hello ,

I have installed x store on my site I have tried to import the demo of a theme but it does not load correctly in fact I have the home page full of bugs.

and I don’t know how to fix it

#263978 Copied Theme version: 3.2.1 WooCommerce version: 4.8.0

6 Answers

Olga Barlow

Support staff

December 14, 2020 at 18:27

Hello,

Could you, please, provide us with temporary WP Dashboard and FTP access to your site?
We’ll check the issue and help you with the demo content import.

Regards

#263986 Copied

Yassine Ouachary

Participant

December 14, 2020 at 18:39

hello this is the access.

let me know if you need anything else

Please contact administrator
for this information.

#263992 Copied

Olga Barlow

Support staff

December 14, 2020 at 18:48

Hello,

Give our user admin permissions because we don’t have access to Theme Options, to plugins etc http://prntscr.com/w2m18e
What about FTP access?

Regards

#263997 Copied

Yassine Ouachary

Participant

December 14, 2020 at 18:58

perfect,

these are the ftp logins, and I have also changed the admin logins for the site.

Please contact administrator
for this information.

#263999 Copied

Yassine Ouachary

Participant

December 14, 2020 at 19:09

please tell me if you need anything else or if it’s OK.

#264001 Copied

Olga Barlow

Support staff

December 14, 2020 at 19:23

Hello,

Check your site now. We have imported the demo.

Regards

#264003 Copied
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