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Problem with import pre-built site available

This topic has 2 replies, 2 voices, and was last updated 7 months, 2 weeks ago ago by Tony Rodriguez

Fansmania

Participant

May 10, 2024 at 18:57

Hi, we have installed XStore in our WP 6.3 but we can’t import any pre-built site, we always get the following error: “Can not create or activate new child theme. Please contact our support.”.
Can you help us understand why?

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#394690 Copied Theme version: 9.3.9

1 Answer

Tony Rodriguez

Support staff

May 11, 2024 at 06:04

Hello, @Fansmania,

Thank you so much for purchasing our theme and contacting our support center.

Please try to install a new child theme on your site. The new child theme archive is attached in the private content area.

We kindly recommend that you take a complete backup of your site before proceeding.

2/ Please read this topic: https://www.8theme.com/topic/cannot-create-or-activate-new-child-theme/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

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#394713 Copied
Tagged: import pre-built site issues, resolve woocommerce import issues, troubleshoot woocommerce import, woocommerce pre-built site solutions, woocommerce wordpress themes, wordpress themes import problem
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