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Problem with instagram feed - by Geimsiello

This topic has 12 replies, 2 voices, and was last updated 7 years, 8 months ago ago by Olga Barlow

Geimsiello

Participant

February 17, 2017 at 13:31

Instagram feed didn’t work well. From several days it don’t update.

#155065 Copied Theme version: 3.8 WooCommerce version: 2.6.14

11 Answers

Olga Barlow

Support staff

February 17, 2017 at 17:15

Hello,

Could you, please, provide me temporary admin panel and FTP access? We’ll check what could be the reason of your issue.

Regards

#155117 Copied

Geimsiello

Participant

February 17, 2017 at 17:27

There are info.

Please, contact administrator
for this information.

#155119 Copied

Geimsiello

Participant

February 20, 2017 at 11:38

Nothing?

#155217 Copied

Olga Barlow

Support staff

February 21, 2017 at 11:47

Hello,

Sorry for the delay in answering. Do you use any cache on your server, CloudFlare or any other?

Regards

#155370 Copied

Geimsiello

Participant

February 21, 2017 at 12:02

No, simple hosting on OVH without any cache service.

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Geimsiello

Participant

February 21, 2017 at 14:58

What you did?
Now it work, I think… =D

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Olga Barlow

Support staff

February 22, 2017 at 17:26

Hello,

Unfortunately, I don’t think that problem is not solved, we have made some changes in options table of the instagram field to check if it change the images but this code should be changed automatically. We have created test page and added 2 test instagram elements with your account and random account. Problem appears with your account only. Seems like your DB does not have the necessary field in wp_option table. Could you provide me access to your DB to create that field or it would be better to tell you what field you should create and you will create it by yourself? Do you have necessary skills?

Regards

#155503 Copied

Geimsiello

Participant

February 22, 2017 at 19:11

Sure, I can do it.
Tell me what I have to do.

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Olga Barlow

Support staff

February 23, 2017 at 18:41

Hello,

Add new row for the wp_options table

option_name _transient_timeout_instagram-media-new-pastacuomo
option_value 1487679945

Regards

#155613 Copied

Geimsiello

Participant

February 27, 2017 at 19:07

Did it.

It’s done?
I can update theme and pluging without any kind of problem?
It will work forever? =D

#155910 Copied

Olga Barlow

Support staff

March 2, 2017 at 20:14

Hello,

Yes. As I can see it works fine. You should not face problem after future updates because problem was not related to theme files.

Regards

#156139 Copied
Tagged: feed, instagram, problem, woocommerce, wordpress
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