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Problem with installing theme - by odaiba

This topic has 6 replies, 3 voices, and was last updated 9 years, 2 months ago ago by Eva Kemp

odaiba

Participant

August 31, 2015 at 02:11

Hi I’ve just tried to download the royal theme, activated it. But I realize on my page it says “Revolution Slider Error: Slider with alias home2 not found.” on one of the slider. and when I install the base demo content, there is no change on my website, I’ve tried installing other theme versions, it loads for awhile and refreshes the page back to the theme option home page and nothing changes on my website. Really appreciate some advice, thank you!

#83156 Copied Theme version: 2.1 WooCommerce version: 2.4.6

5 Answers

Stan Russell

Participant

August 31, 2015 at 08:50

Hello odaiba,

please provide us with admin credentials for your site in private content.

Regards,
Stan Russell.

#83202 Copied

odaiba

Participant

August 31, 2015 at 09:14

Thanks for the reply, please see private content

Please, contact administrator
for this information.

#83214 Copied

Eva Kemp

Support staff

August 31, 2015 at 10:51

Hello,

I’ve imported slider manually.
But you need also update Revolution Slider plugin to the latest version to make it work. You can download it here:
https://www.8theme.com/download-plugins/

Regards,
Eva Kemp.

#83246 Copied

odaiba

Participant

August 31, 2015 at 11:09

Thanks Eva, I’ve downloaded the Revolution slider plugin and tried to install the plugin, but it says the directory already exist, is there suppose to be another way to update the plugin? Appreciate your advice, thank you.

#83254 Copied

Eva Kemp

Support staff

August 31, 2015 at 12:46

Hello,

You need overwrite “revslider” folder via FTP in the directory wp-content/plugins with the new plugin version that you downloaded.

Regards,
Eva Kemp.

#83287 Copied
Tagged: installation, problem, solution, theme, woocommerce, wordpress
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