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Problem with loco translate after last update ?

This topic has 6 replies, 4 voices, and was last updated 6 months, 2 weeks ago ago by Andrew Mitchell

jamesnouk

Participant

May 2, 2024 at 16:03

hi,
I have a problem with loco translate.
I installed the application, installed the fr files according to the tutorial you provide.
great, my cart page and my account are translated, great.
the next day I update theme and core site. everything returned to the origin.
I followed your page which explains after updating the theme.
I resynchronized, deleted, moved the files. uninstalled the loco application and reinstalled… nothing.
no errors, neither in backend nor in forntend… I really don’t understand… can you help me?

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for this information.

#393763 Copied Theme version: 9.3.8

5 Answers

Tony Rodriguez

Support staff

May 3, 2024 at 05:13

Hello, @jamesnouk,

Thank you so much for purchasing our theme and contacting our support center.

To assist you more effectively, could you please provide a screenshot of the issue you are encountering? Additionally, we kindly request that you share your site’s wp-admin access credentials in the designated private content area. This will enable us to review your settings in detail and offer the most accurate support.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best regards,
The 8Theme Team

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for this information.

#393796 Copied

jamesnouk

Participant

May 3, 2024 at 15:52

hi, thank you for reponse. see attachement.
i put in private
thanks

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for this information.

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#393893 Copied

Rose Tyler

Support staff

May 3, 2024 at 15:58

Hello,

We appreciate your prompt response.

Please rename the theme and Core plugin translations – https://prnt.sc/5VsToGPGAwXE to xstore-fr_FR.po and xstore-core-fr_FR.po

Best regards,
The 8Theme Team

#393899 Copied

jamesnouk

Participant

May 3, 2024 at 16:04

perfect, thank you !

#393903 Copied

Andrew Mitchell

Support staff

May 3, 2024 at 16:04

Dear jamesnouk,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

#393904 Copied
Tagged: best selling themes, ecommerce, loco translate problem, troubleshooting, update issues, woocommerce themes, wordpress
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Problem with loco translate after last update ?

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