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PROBLEM WITH MAIN IMAGE PRODUCT GIFS. - by OnlyCBD

This topic has 2 replies, 2 voices, and was last updated 2 minutes ago ago by Rose Tyler

OnlyCBD

Participant

October 10, 2024 at 12:52

Hello!
I am having a problem.
I have added a GIF to my main product image and it does not play automatically.

I attach video and product in private.

Do you know how to solve this?

Thank you very much

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support staff only.

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1 Answer

Rose Tyler

Support staff

October 10, 2024 at 14:22

Hello,

Thank you for reaching out to us.

We suggest activating another theme, specifically the Storefront (default WooCommerce theme), which can be found under Appearance > Themes in your dashboard. This test should help determine if the issues persist irrespective of the theme used.

Best regards,
8Theme’s Team

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