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Problem with Media Carousel - by MAHDAR - on WordPress WooCommerce support

This topic has 6 replies, 2 voices, and was last updated 2 months ago ago by Jack Richardson

MAHDAR

Participant

September 11, 2024 at 14:21

Hello, I hope you are well

I have a problem with Media Carousel and images are not displayed.

https://www.8theme.com/topic/problem-with-media-carousel-element/#post-408722

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#413972 Copied Theme version: 9.4.1

5 Answers

Jack Richardson

Support staff

September 12, 2024 at 07:39

Hello @MAHDAR
Please, provide us the url of the page and screenshots of the Media Carousel area where the issue exists, ensuring that suggestions provided in your previous topic didn’t help you in solving it.
Kind regards, Jack Richardson

#414030 Copied

MAHDAR

Participant

September 12, 2024 at 10:35

um

It was fixed before, but now it doesn’t work again

I also sent the correct page address in private

Please contact administrator
for this information.

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Jack Richardson

Support staff

September 12, 2024 at 14:26

Hello @MAHDAR
Please, fix the JS errors you have on that page expecially the Firebase-auth.js file that could break the Media carousel initialization -> https://prnt.sc/FEcdv65-gYLe.
Kind regards, Jack Richardson

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MAHDAR

Participant

September 12, 2024 at 15:50

tanks

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support staff only.

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Jack Richardson

Support staff

September 13, 2024 at 08:50

Dear @MAHDAR,

I hope this message finds you well.

We regret to inform you that despite our best efforts, we have been unable to determine the exact cause of the issue affecting the media carousel. As a temporary solution, we recommend using an alternative widget for displaying media images. You can find several options in the Elementor widgets panel by conducting a search (https://prnt.sc/rksKza1EDEJQ).

Our investigation suggests that the issue may be related to the ‘Perfmatters’ or ‘WP Rocket’ plugin, specifically its settings that prevent lazy-loading from functioning correctly. We have configured the necessary selector classes as shown here: https://prnt.sc/h3xlxAdmnnML. However, we observed that lazy-loading remains active for those images.

We apologize for any inconvenience this may have caused and appreciate your understanding as we continue to resolve this matter. Please do not hesitate to reach out if you have any further questions or require additional assistance.

Best regards,
Jack Richardson
The 8Theme Team

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Tagged: best selling, carousel error solution, fix woocommerce issue, media carousel problem, top woocommerce themes, woocommerce theme support, woocommerce themes
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