Problem with Media Carousel - by MAHDAR - on WordPress WooCommerce support

This topic has 6 replies, 2 voices, and was last updated 3 months ago ago by Jack Richardson

  • Avatar: mahdar
    MAHDAR
    Participant
    September 11, 2024 at 14:21

    Hello, I hope you are well

    I have a problem with Media Carousel and images are not displayed.

    https://www.8theme.com/topic/problem-with-media-carousel-element/#post-408722

    Please, contact administrator
    for this information.
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    5 Answers
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 12, 2024 at 07:39

    Hello @MAHDAR
    Please, provide us the url of the page and screenshots of the Media Carousel area where the issue exists, ensuring that suggestions provided in your previous topic didn’t help you in solving it.
    Kind regards, Jack Richardson

    Avatar: mahdar
    MAHDAR
    Participant
    September 12, 2024 at 10:35

    um

    It was fixed before, but now it doesn’t work again

    I also sent the correct page address in private

    Please contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 12, 2024 at 14:26

    Hello @MAHDAR
    Please, fix the JS errors you have on that page expecially the Firebase-auth.js file that could break the Media carousel initialization -> https://prnt.sc/FEcdv65-gYLe.
    Kind regards, Jack Richardson

    Avatar: mahdar
    MAHDAR
    Participant
    September 12, 2024 at 15:50

    tanks

    Files is visible for topic creator and
    support staff only.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 13, 2024 at 08:50

    Dear @MAHDAR,

    I hope this message finds you well.

    We regret to inform you that despite our best efforts, we have been unable to determine the exact cause of the issue affecting the media carousel. As a temporary solution, we recommend using an alternative widget for displaying media images. You can find several options in the Elementor widgets panel by conducting a search (https://prnt.sc/rksKza1EDEJQ).

    Our investigation suggests that the issue may be related to the ‘Perfmatters’ or ‘WP Rocket’ plugin, specifically its settings that prevent lazy-loading from functioning correctly. We have configured the necessary selector classes as shown here: https://prnt.sc/h3xlxAdmnnML. However, we observed that lazy-loading remains active for those images.

    We apologize for any inconvenience this may have caused and appreciate your understanding as we continue to resolve this matter. Please do not hesitate to reach out if you have any further questions or require additional assistance.

    Best regards,
    Jack Richardson
    The 8Theme Team

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