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Problem with mobile Version of Shop - by Peter

This topic has 5 replies, 2 voices, and was last updated 9 months, 2 weeks ago ago by Tony Rodriguez

Peter

Participant

March 6, 2024 at 12:41

Hi,
Is it possible that the mobile version of the website has stopped working? (I did a core update) and on the desktop it loads normally, but on the mobile there is a problem.

Please, contact administrator
for this information.

#385809 Copied Theme version: 9.2.9

4 Answers

Tony Rodriguez

Support staff

March 6, 2024 at 12:45

Hello, @Peter,

Thank you for contacting us and for using XStore.

Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand and help you.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind regards,
The 8Theme Team.

#385810 Copied

Peter

Participant

March 6, 2024 at 12:50

Visit this website on your phone and see what’s going on. I don’t know what to record, the website doesn’t load on my mobile device.

#385812 Copied

Peter

Participant

March 6, 2024 at 12:54

I guess everything’s OK, because it’s loaded now.
Sorry for the confusion 🙂

#385815 Copied

Tony Rodriguez

Support staff

March 6, 2024 at 13:02

Hello, @Peter,

No problem at all! If you have any questions or need assistance, feel free to ask. We are here to help.

Have a nice day ?

Kind regards,
The 8Theme Team.

#385818 Copied
Tagged: fix woocommerce mobile issues, mobile version issues, shop theme problems, woocommerce mobile troubleshooting, wordpress mobile shop solution, wordpress shop mobile problem, wordpress woocommerce themes
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