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PROBLEM WITH MY STORE PAGE IN THE LATEST UPDATE

This topic has 5 replies, 3 voices, and was last updated 2 weeks, 4 days ago ago by Andrew Mitchell

OnlyCBD

Participant

October 28, 2024 at 18:18

Hello.
I am having problems with the “SHOP” page not showing me some sliders or categories.

Attached video in the private area.

Thank you very much for your help.

Please, contact administrator
for this information.

#420774 Copied

4 Answers

Tony Rodriguez

Support staff

October 29, 2024 at 05:04

Hello, @OnlyCBD,

Thank you for contacting us and for using XStore.

It appears that the issue may be related to caching. Kindly disable the cache plugin, CDN, and any server-side caching mechanisms temporarily, and then check if the issue persists.

If the problem continues, please provide us with access to your WordPress admin panel in the private content area, so we can investigate further and assist you accordingly.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#420789 Copied

OnlyCBD

Participant

October 29, 2024 at 16:33

Hello.
We continue to have these problems.
I put you in private access to our stagging site.

Thank you very much for your help.

Please contact administrator
for this information.

#420904 Copied

Tony Rodriguez

Support staff

October 30, 2024 at 05:00

Hello, @OnlyCBD,

Thank you for providing the wp-admin login credentials.

We are pleased to inform you that the issue has been resolved. Kindly review your website after clearing your browser cache to ensure everything is functioning as expected.

As part of the resolution, we have disabled the following options under **XStore > Theme Options > Speed Optimization**:
– Static Block Cache
– Menu Cache
– Remove Query String

Please make sure to clear all caches and check your site again.

Additionally, we have recorded a video for your reference. You can find the video link in the private content area.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#420929 Copied

Andrew Mitchell

Support staff

November 5, 2024 at 15:23

Dear OnlyCBD,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

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PROBLEM WITH MY STORE PAGE IN THE LATEST UPDATE

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