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Problem with my website’s shopping cart and checkout pages

This topic has 11 replies, 3 voices, and was last updated 1 months ago ago by Andrew Mitchell

sherif

Participant

September 27, 2024 at 01:52

Hello,
Hope you are doing well.
I noticed that there is a problem with my website’s shopping cart and checkout pages. When I go to these pages, they don’t seem to be working properly. The site also displays error messages. Everything is shown in the screenshots in the content area Thank you for your help

Please, contact administrator
for this information.

#416020 Copied Theme version: 9.4.1

10 Answers

Luca Rossi

Support staff

September 28, 2024 at 09:58

Dear @sherif,

We hope this message finds you well.

We have encountered an issue with some of the images on our platform, as they appear to be broken. Could you kindly assist us by reattaching the affected images?

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

#416199 Copied

sherif

Participant

September 28, 2024 at 14:35

Ok thanks for the assistance I have re-inserted the images into the private content area.

Please contact administrator
for this information.

#416221 Copied

Luca Rossi

Support staff

September 29, 2024 at 15:45

Hi @sherif

The images are still broken.

Could you please resend us with your admin account? We tried with the following account under private content area but it didn’t work.

Thank you!

Please contact administrator
for this information.

#416317 Copied

sherif

Participant

September 29, 2024 at 19:26

Thanks for the assistance. WP admin access Inside the private content area

Please contact administrator
for this information.

#416337 Copied

Luca Rossi

Support staff

September 30, 2024 at 16:43

Dear @sherif,

Everything seems to be working fine now.

Could you please double check again?

Best Regards,
8Theme’s Team

Files is visible for topic creator and
support staff only.

#416501 Copied

sherif

Participant

September 30, 2024 at 19:14

Hello,

Thank you for looking into the issue. However, after checking again, I’ve found that the problem is still present on my end. The changes I attempted are still not being applied.

Could you please take another look and help me resolve this issue?

Thank you for your continued assistance.

Best regards,

Please contact administrator
for this information.

#416523 Copied

Luca Rossi

Support staff

October 1, 2024 at 06:27

Dear Sherif,

We hope this message finds you well. It has come to our attention that there was a cache issue concerning the Arabic language(the English version is working fine as you can see here: https://prnt.sc/nGprQtpaZwtR). Should everything be functioning correctly now, we may consider these previous messages resolved.

Thank you for your attention to this matter.

Best regards,
The 8Theme Team.

#416545 Copied

sherif

Participant

October 1, 2024 at 07:50

Hello,

Thank you for your response. I understand that the English version is working fine, as shown in the screenshot you provided. However, the issue still persists in the Arabic version. The pages (Cart and Checkout) in the Arabic version are still not functioning properly, and I keep seeing the error that the shortcodes are missing.

Could you please clarify why the Arabic version is behaving differently, and help me resolve this issue? I’ve attached screenshots again for reference.

Thank you for your continued assistance.

Best regards,

Please contact administrator
for this information.

#416563 Copied

Luca Rossi

Support staff

October 1, 2024 at 10:39

Dear @sherif,

We hope this message finds you well.

We are reaching out to inquire about any issues you might be experiencing with the cart and checkout pages on the Arabic version of your website. From our initial review on the frontend, everything appears to be functioning correctly without any apparent problems.

Could you please confirm if you are encountering any specific issues or if there are any particular areas of concern that we should be aware of? Your feedback is invaluable to us, and we are here to assist you in resolving any potential problems promptly.

Thank you for your attention to this matter. We look forward to your response.

Best regards,
The 8Theme Team.

#416604 Copied

Andrew Mitchell

Support staff

October 21, 2024 at 01:06

Dear sherif,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

#419591 Copied
Tagged: ecommerce site troubleshooting, shopping cart issues, shopping cart solutions, website checkout problems, woocommerce checkout fixes, wordpress woocommerce templates
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Problem with my website’s shopping cart and checkout pages

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