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Problem with new user registration on website

This topic has 4 replies, 3 voices, and was last updated 6 months, 2 weeks ago ago by Andrew Mitchell

Zeeshan Ahmad

Participant

July 2, 2024 at 09:07

Hi,

I am getting the following error while registering new users.

REGISTRATION ATTEMPT BLOCKED: This site requires a security token created when the page loads for all registration attempts. Please ensure JavaScript is enabled and try again.

by disabling wordfence recaptcha, the process works fine. i have tried by decativating and reactivating the wordfence, clearing the cache etc. Please help.

Thanks
Zeeshan

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#402693 Copied Theme version: 9.3.14

3 Answers

Jack Richardson

Support staff

July 2, 2024 at 10:26

Hello @Zeeshan,

Thank you for reaching out to us with your concern. We understand the inconvenience caused by the issue you are experiencing during the user registration process.

Based on the details you’ve provided, it seems that the issue might be related to the interaction between the Wordfence reCAPTCHA feature and the security settings on your site. Since disabling the Wordfence reCAPTCHA resolves the issue, it’s possible that there could be a configuration or compatibility problem.

To assist you further, we recommend the following steps:
1. Ensure that all your plugins, especially Wordfence, are updated to their latest versions.
2. Check how the registrations works with default WordPress theme such as Twenty Twenty Four.
3. Check your site’s console for any JavaScript errors that might be preventing the security token from being created.
4. If the issue persists, consider reaching out to Wordfence support for more specialized assistance regarding their reCAPTCHA feature.

Please try these steps and let us know if the problem continues. We are here to assist you every step of the way.

Best Regards,
Jack Richardson
8Theme’s Team

#402716 Copied

Zeeshan Ahmad

Participant

July 19, 2024 at 14:24

hi Jack,

thanks for the detailed explaination. the issue resolved by disabling wordfence captcha and using another captcha plugin.

Thanks

#405874 Copied

Andrew Mitchell

Support staff

July 19, 2024 at 14:24

Dear Zeeshan Ahmad,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

#405875 Copied
Tagged: ecommerce website solutions, new user problems, site registration troubleshooting, user registration issues, woocommerce, wordpress registration fixes, wordpress templates
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Problem with new user registration on website

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