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Problem with parallax effect - by Rodrigo

This topic has 9 replies, 2 voices, and was last updated 6 years, 5 months ago ago by Rose Tyler

Rodrigo

Participant

June 18, 2018 at 19:25

Hello Rose,

I’m having a little problem on my home page with the parallax effect in a session.

I do not know what happened after updating the theme but when scrolling down the page a white bar appears over the image, see the screenshot.

How can I fix this?

I await your next interaction!

Best regards,
Rodrigo M.

#195110 Copied Theme version: 4.3

8 Answers

Rodrigo

Participant

June 18, 2018 at 19:32

Hello Rose,

See the screenshot below, I forgot to send you previously!

https://gyazo.com/c5be9b7be5d1034fc2f5280e28e02b89

Best regards,
Rodrigo M.

#195111 Copied

Rose Tyler

Support staff

June 19, 2018 at 09:29

Hello,

I do not see the problem on your site. Please try to clear cache and check one more time, if this won’t help, let me know what browser and version of browser do you use?

Regards

#195139 Copied

Rodrigo

Participant

June 19, 2018 at 19:03

Hello Rose,

So, I do not know if it’s a problem or if it can be just a bug, I thought the problem was in my cache plugin (WP Rocket), but it was not, I turned it off and I still noticed the bug.

I noticed that the bug occurs when we are logged into the WordPress panel, scrolling the page where there is this parallax effect appears a white bar at the bottom of the image as we scroll the page.

Log in to WordPress and visit the home page, so try to simulate what I’m trying to explain.

I’ll give you access to the WordPress dashboard in private content.

Best regards,
Rodrigo M.

Please, contact administrator
for this information.

#195192 Copied Theme version: 4.3

Rose Tyler

Support staff

June 20, 2018 at 13:10

Hello,

The credentials to wp-admin panel are incorrect. Please check them.

Regards

#195250 Copied

Rodrigo

Participant

June 20, 2018 at 13:39

Hello Rose,

How strange, I had created the user and logged in for a test yet.

Anyway I have reset the password, it is still private.

Best regards,
Rodrigo M.

Please, contact administrator
for this information.

#195255 Copied

Rose Tyler

Support staff

June 20, 2018 at 14:19

Hello,

Looks that Parallax issue is related to Ultimate Addons plugin bug. Try Move with content instead of Fixed option http://prntscr.com/jx65l8

Regards

#195265 Copied

Rodrigo

Participant

June 20, 2018 at 16:23

Hello Rose,

I did as reported but the image loses the parallax effect, it looks like it’s a background image, it stops, it’s dull.

As an alternative, I changed the Parallax Style option from “Simple Background Image” to “Vertical Parallax On Vertical” and I also changed the Scroll Effect option to “Move with content” option, because when left in “Fixed at its position “the bug was also happening, but even worse.

It did not go as expected but at least there is not that white bar for logged in users.

Thank you for your support.

Best regards,
Rodrigo M.

#195289 Copied

Rose Tyler

Support staff

June 21, 2018 at 07:00

Hello,

Thank you for letting us know. This is the specific issue of the plugin, therefore it is harder for us to fix it. I hope the parallax issue will be solved in new version of Ultimate Addons.

Regards

#195311 Copied
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