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Problem with pixel - by david85 - on WordPress WooCommerce support

This topic has 4 replies, 2 voices, and was last updated 3 years, 9 months ago ago by Olga Barlow

  • Avatar: david85
    david85
    Participant
    February 19, 2021 at 12:25

    Problem with pixel

    Please, contact administrator
    for this information.
    #275244 Copied Theme version: 7.2.4.1 WooCommerce version: 5.0.0
    3 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 19, 2021 at 16:47

    Hello,

    Go to Appearance > Themes > install and activate Storefront theme. Try to buy something. Do you have double sales if the Storefront theme is enabled?

    Regards

    #275313 Copied
    Avatar: david85
    david85
    Participant
    February 20, 2021 at 12:33

    Check please

    Please contact administrator
    for this information.
    #275437 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 20, 2021 at 13:26

    Hello,

    You need to check how your pixel works with the default theme first. Does it work ok? Could you provide screenshots that with the default Storefront theme it works?

    Pixel code should be added in head https://prnt.sc/101ubrj
    But you added it to footer static block and also installed the plugin.
    I moved Pixel code to head https://prnt.sc/101ug25
    Do you need both: code and plugin? Because I think that you need to use either code or plugin. And using both gives you th mentioned error.

    Regards

    #275455 Copied
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