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Problem with plugins - by josfeal - on WordPress WooCommerce support

This topic has 14 replies, 3 voices, and was last updated 5 years, 3 months ago ago by Olga Barlow

josfeal

Participant

August 27, 2019 at 08:02

I have received an email from wordpress 5.2, it said my web has aproblem with Massive Addons for WPBakery Page Builder. Do you know why?

#220111 Copied Theme version: 5.5.2 WooCommerce version: 3.0.7

13 Answers

Olga Barlow

Support staff

August 27, 2019 at 16:59

Hello,

Could you, please, describe in more details report about what problem did you get? Maybe provide screenshot for better understanding. Also, what version of the MA plugin do you use?
Make sure that plugin is updated to latest version https://www.8theme.com/downloads

Regards

#220157 Copied

josfeal

Participant

August 27, 2019 at 19:05

This is the text in Spanish

“Desde WordPress 5.2 hay una característica incorporada que detecta cuando un plugin o tema causa un error fatal en tu sitio y te avisa mediante este correo electrónico automático.

En este caso, WordPress detectó un error con uno de tus plugins, Massive Addons for WPBakery Page Builder.

Primero, visita tu web (https://blueshe.es/) y comprueba si hay algún problema visible. A continuación, visita la página donde se detectó el error (https://blueshe.es/wp-admin/admin-ajax.php?_fs_blog_admin=true) y comprueba si hay algún problema visible.

Por favor, ponte en contacto con tu alojamiento para que te ayude a investigar más a fondo este problema.

Si tu sitio parece roto y no puedes acceder al escritorio, WordPress ahora tiene un «modo de recuperación» especial. Este te permite acceder de forma segura a tu escritorio e investigar más a fondo.”

I have the 5.2.2 theme version and the 1.2.6 xstore core version. MA version 2.4.6.1

Regards

#220189 Copied

Olga Barlow

Support staff

August 27, 2019 at 19:45

Hello,

Provide us with WP Dashboard and FTP access to your site to check the problem in more details.

Regards

#220195 Copied

josfeal

Participant

August 28, 2019 at 07:41

Hi,

Please contact administrator
for this information.

#220225 Copied

Rose Tyler

Support staff

August 28, 2019 at 07:44

Hello,

Yes, please use the Private Content area to provide wp-admin (username + password) and FTP access (host, username, password, port).

Regards

#220227 Copied

josfeal

Participant

August 28, 2019 at 10:24

ok.

Regards

Please contact administrator
for this information.

#220251 Copied

Olga Barlow

Support staff

August 28, 2019 at 10:58

Hello,

Check the FTP username and password. We can’t connect using access that you provided.

Regards

#220258 Copied

josfeal

Participant

August 28, 2019 at 11:08

Yes, it’s the information the hosting service send me.

Please contact administrator
for this information.

#220261 Copied

Olga Barlow

Support staff

August 28, 2019 at 11:19

Hello,

Did you check it by yourself if it works fine?
It does not work for us http://prntscr.com/oykxd1

Regards

#220263 Copied

josfeal

Participant

August 28, 2019 at 11:54

Can you tell me your country to give you acces?

#220268 Copied

Olga Barlow

Support staff

August 28, 2019 at 12:03

Hello,

Ukraine, IP of our expert is 176.98.70.175

Regards

#220270 Copied

josfeal

Participant

August 28, 2019 at 12:07

Ok, try now with the data I gave you before.

Regards

#220271 Copied
Olga Barlow

Support staff

August 28, 2019 at 14:20
Hello,

Nope, does not work. 2 times we get
```
Status:      	Connecting to 87.98.229.97:21...
Status:      	Connection established, waiting for welcome message...
Status:      	Initializing TLS...
Status:      	Verifying certificate...
Status:      	TLS connection established.
Command:	USER blueshee
Response: 	331 User blueshee OK. Password required
Command:	PASS ************************
Response: 	530 Login authentication failed
Error:        	Critical error: Could not connect to server
Status:      	Disconnected from server
```
Then
```
Status:      	Resolving address of blueshe.es
Status:      	Connecting to 87.98.229.97:21...
Status:      	Connection established, waiting for welcome message...
Response: 	La conexion a este servidor ha sido bloqueada en el firewall.
Error:        	Could not connect to server
```
Did you try to connect to FTP using credentials that you provided? Are you sure that these user and pass are for the FTP connections?

Regards
#220301 Copied
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