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Problem with product images, after upgrading to woocommerce

This topic has 12 replies, 4 voices, and was last updated 9 years, 3 months ago ago by Robert Hall

Rodolfo

Participant

August 13, 2015 at 04:43

After upgrading to version 2.4.3 woocommerce, finding difficulty with the product images. It seems that all the pictures, even those that have uploaded prior to the upgrade, when viewing them in maximized mode, are no longer as they were before. Smaller.

To see an example, just open a product at random and try some variations.

Any suggestions?

Please, contact administrator
for this information.

#79758 Copied Theme version: 2.3 WooCommerce version: 2.4.3

11 Answers

Eva Kemp

Support staff

August 13, 2015 at 11:37

Hello,

Sorry, but I don’t see any issues with images:
http://storage4.static.itmages.com/i/15/0813/h_1439462221_4432235_61846e5484.png

Could you please clarify with more details?

Regards,
Eva Kemp.

#79844 Copied

Rodolfo

Participant

August 13, 2015 at 13:16

We take this as an example: http://www.fiorinaedizioni.com/prodotto/regina-delle-margherite-da-antoine-pascal/

4 attach images to better describe:

https://www.dropbox.com/s/9ecumb7pkmq9wjp/001.png?dl=0
001.png – This is the one that appears when you open the product. Until everything is right.

https://www.dropbox.com/s/3d1qkkf47z8lght/002.png?dl=0
002.png – This is what happens when you pass the mouse over the image. It activate the zoom effect. allright.

https://www.dropbox.com/s/8os67kq7pzeka5j/003.png?dl=0
003.png – Here I selected a size and type of frame. Still okay.

https://www.dropbox.com/s/52wy0xpnrsw7ywl/004.png?dl=0
004.png – The problem comes now. When I pass the mouse over the image, the zoom does not function as before. The magnification is smaller than the image without magnification. Even when I press the button on the bottom left (the one to enlarge the image mode light box) the image is smaller than it was before.

I hope I have explained the problem well. Thanks for the attention.

#79872 Copied

Robert Hall

Support staff

August 13, 2015 at 13:31

Hello,

Sorry, but we still can’t see this problem . What browser you’re using? Maybe your browser needs update.
Please see screenshot: http://prntscr.com/8457fk – when I pass the mouse over the image.

Regards,
Robert Hall.

#79874 Copied

Rodolfo

Participant

August 13, 2015 at 13:45

you have to select a variation. from the drop-down menu next to the image, try to select a size and a type of frame, then test the zoom.

#79880 Copied

Eva Kemp

Support staff

August 13, 2015 at 15:54

Hello,

What is the link to wp-admin panel?
We can’t access it via default wp-admin page.

Regards,
Eva Kemp.

#79919 Copied

Rodolfo

Participant

August 13, 2015 at 16:20

I apologize, http://www.fiorinaedizioni.com/wp-admin/

#79936 Copied

Eva Kemp

Support staff

August 13, 2015 at 20:43

Hello,

We’ll release Woopress update in a few days which will be compatible with the latest Woocommerce version.
Please take our apologies for inconveniences.
Meanwhile you can revert back to older Woocommerce version.

Regards,
Eva Kemp.

#79972 Copied

Rodolfo

Participant

August 13, 2015 at 21:04

OK thanks.

#79977 Copied

Jack Richardson

Support staff

August 14, 2015 at 07:54

Hello,

You’re welcome.

Best regards,
Jack Richardson.

#80024 Copied

Rodolfo

Participant

August 14, 2015 at 12:03

An update:
after upgrading to 2.4.4 woocommerce the problem Zoom is gone.
It all seems ok now

#80080 Copied

Robert Hall

Support staff

August 14, 2015 at 12:25

Hello,

We’re glad to hear it.
If you have any questions feel free to contact us.

Regards,
Robert Hall.

#80084 Copied
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