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Problem with product photos slider, exceeds the frame limit

This topic has 2 replies, 2 voices, and was last updated 2 months, 3 weeks ago ago by Rose Tyler

george

Participant

January 8, 2025 at 07:51

Hi,

I face a problem with the product photo collection slider in product page.

As you can see on the screenshot, the collection of photos exceeds the frame of the product main photo.

Can you please inform me how can I fix this?

Thank you,
George.

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1 Answer

Rose Tyler

Support staff

January 8, 2025 at 08:05

Hello, George,

Thank you for contacting us and for using XStore.

Could you please provide the URL of the product from your screenshot, temporary wp-admin, and FTP access? We will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

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