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Problem with Promo Text translation - by Hong

This topic has 11 replies, 3 voices, and was last updated 2 years, 8 months ago ago by Hong

Hong

Participant

February 25, 2022 at 16:10

Hi 8theme team,

I meet a problem of translation for Promo Text.

Our website have 3 languages, main language is English, the other two languages are French and Chinese, I use WPML translate the Promo Text, but it doesn’t seem to work, that still is english. I tried removed the Promo Text from string list and then re-added and translated it, but it still doesn’t work.
Could you please help me to solve it?

Thanks.

Please, contact administrator
for this information.

#318447 Copied Theme version: 8.1 WooCommerce version: 6.2.0

10 Answers

Rose Tyler

Support staff

February 26, 2022 at 08:05

Hello,

Provide temporary wp-admin and FTP access, so we can take a closer look.

Regards

#318499 Copied

Hong

Participant

February 26, 2022 at 16:49

Hello Rose,

Please find Wp-admin and FTP access attached as your request.

Thanks

Please contact administrator
for this information.

#318516 Copied

Rose Tyler

Support staff

February 26, 2022 at 17:27

Hello,

I’ve passed this question to one of our developers. I will let you know once get an answer. Our developers team will be back at work after the weekend. Please be patient and do not change access.

Regards

#318517 Copied

Hong

Participant

February 26, 2022 at 17:34

Hi Rose,

Ok, thank you for your assistance, see you next week.

Best wishes

#318518 Copied

Olga Barlow

Support staff

February 28, 2022 at 11:20

Hello,

Could you, please, contact WPML support and ask to check the error in their js file (screenshot in the Private content area).
Because we can’t add the admin string to the string translator because of that.

Regards

Please contact administrator
for this information.

#318597 Copied

Hong

Participant

February 28, 2022 at 17:25

Hi Olga,

Thank you for your reply.

I will asked WPML to solve it. By the way, after solving js file error, then I could re-add string promo text and translate it, am I right?

#318670 Copied

Olga Barlow

Support staff

March 1, 2022 at 13:32

Hello,

Yes, it should work after that. Anyway, once you solve the js error then reply back and we’ll check the translation.

Regards

#318715 Copied

Hong

Participant

March 1, 2022 at 16:59

Hi Olag,

Thank you for your assistance. I will contact you after WPML solve js file problem, if I need.

Thanks

#318731 Copied

Olga Barlow

Support staff

March 1, 2022 at 17:14

Hello,

You are welcome. We’ll be waiting for your reply.

Regards

#318736 Copied

Hong

Participant

March 12, 2022 at 15:47

Hell Olga,

The problem solved! I just deactivate WPML String and reactivate it, then the translation is back.

Best Wishes,

#319475 Copied
Tagged: promo text, seo friendly, template solutions, translation problem, wordpress woocommerce
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