Problem with quantity | style problem in the product

This topic has 6 replies, 2 voices, and was last updated 3 months, 1 weeks ago ago by Rose Tyler

  • Avatar: Fernando
    Fernando
    Participant
    September 5, 2024 at 11:45

    Hello, I am having visualization problems when choosing the quantity of the product. In Elementor it appears one way and in live it appears another way, as compressed.
    Help please

    Please, contact administrator
    for this information.
    Files is visible for topic creator and
    support staff only.
    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 5, 2024 at 13:06

    Hello, Fernando,

    Thank you for reaching out to us with your concern.

    1/ Please provide correct wp-admin access – https://prnt.sc/ZyNH5co53DLJ

    2/ Provide the URL of product from your screenshot.

    Best Regards,
    8Theme’s Team

    Avatar: Fernando
    Fernando
    Participant
    September 5, 2024 at 16:19

    Hi there
    Sorry the access correct is:—-

    Is in every archive product

    https://origencosmetics.com/tienda/pack-post-verano-reparacion-intensiva/

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 6, 2024 at 07:14

    Hello, Fernando,

    We appreciate your prompt response.

    We’ve checked your products page and the problem is not visible – https://prnt.sc/pc9nSrAcoo3C (Chrome browser)

    What browser do you use?

    Best Regards,
    8Theme’s Team

    Avatar: Fernando
    Fernando
    Participant
    September 6, 2024 at 07:39

    Hi there
    The problem is in safari in desktop😭
    In Chrome it doesn’t seem to affect it.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 6, 2024 at 07:56

    Hello, Fernando,

    Here is what we see in Safari – https://prnt.sc/yFIa0HVKOuJP Please make sure that your safari browser is up to date, cache is cleared there and additional extensions are not a reason for the mentioned problem.

    Best Regards,
    8Theme’s Team

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