This topic has 11 replies, 4 voices, and was last updated 9 months ago ago by Andrew Mitchell
sorry, I inadvertently closed the previous ticket
How to solve this? Thanks
Hello, Coffeedog,
Thank you for getting in touch with us.
Please provide FTP access.
Thank you for your cooperation and we look forward to hearing from you soon.
Best Regards,
8Theme’s Team
ok
Hello, Coffeedog,
We would like to express our gratitude for your prompt response.
It has come to our attention that you have updated the theme, which has successfully resolved the issue at hand.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Kind Regards,
8theme team
I’m still loaded …jquery/jquery.min.js?ver=3.7.1 1 950 ms
is that your problem, too?
Dear @coffeedog,
We hope this message finds you well.
We would like to inform you that the ‘jquery.min.js’ file is an essential component for the proper functioning of all associated JavaScript libraries. Unfortunately, it is not possible to remove this file without potentially disrupting the performance of these libraries.
Should you have any further questions or require additional assistance, please do not hesitate to reach out to us.
Best regards,
The 8Theme Team
ok.. I’m also wondering why my google fonts turned on, I downloaded everything from the web, maybe some update turned it on again
Google Fonts Cdn 1,2 KiB 760 ms
/css?family=…(fonts.googleapis.com) 1,2 KiB 760 ms
Dear @coffeedog,
We hope this message finds you well.
We kindly request that you disable the Google Fonts feature within the Elementor plugin. For your convenience, we have provided a screenshot illustrating the specific setting that needs to be adjusted: https://prnt.sc/ArTxSjL91M9I.
We trust this information will be of assistance to you. Should you require any further guidance, please do not hesitate to reach out.
Best regards,
The 8Theme Team
Thank you very much, I am also wondering if you have any plans to improve the mobile version? I have terrible results in google
Dear @coffeedog,
We would like to inform you that our development team is currently addressing the matter at hand.
We appreciate your patience and encourage you to stay updated with our progress.
Kind regards,
The 8Theme Team
Dear coffeedog,
Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?
Click here to share your insights: https://themeforest.net/downloads
Your support fuels our journey, and we appreciate it more than words can express.
Best Regards,
The 8Theme Team
The issue related to '‘Problem with quoting xstore-icons-bold.ttf’' has been successfully resolved, and the topic is now closed for further responses