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Problem with shop display on tabley - by BSW

This topic has 10 replies, 3 voices, and was last updated 4 years, 2 months ago ago by Olga Barlow

BSW

Participant

October 3, 2020 at 00:11

Hello
I have just noticed a problem with my shop section displaying when on my iPad/tablet.
This has just started happening all of a sudden today.
I am getting a shaded section across most of the screen, which prevents me from clicking on the products.
Also, when I try and close it by clicking the X in the top left corner, nothing happens.
It seems to be only on the tablet view. Laptop, desktop, and mobile phone seem to be OK at this time.
Please see the photos below.
https://prnt.sc/us6xin
https://prnt.sc/us6ytr

Please help with detailed instructions.

Thanks

#253654 Copied Theme version: 7.0.1 WooCommerce version: 4.5.2

9 Answers

Rose Tyler

Support staff

October 3, 2020 at 08:03

Hello,

Make sure that you are using the latest versions of the theme and Core plugin – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/
Then clean cache of your browser and check one more time.
What screen size of the tablet?

Regards

#253662 Copied

BSW

Participant

October 3, 2020 at 08:51

I double checked and everything is up-to-date.
It is an iPad Pro 11 inch.
I cleared the cache on the dashboard, and also my iPad. I tried it in Safari and Chrome on the iPad and it is still happening.
It was working fine until yesterday.

Please help.

#253670 Copied

Rose Tyler

Support staff

October 3, 2020 at 15:24

Provide temporary wp-admin and FTP access, so we can take a closer look.
Did you install an additional plugin or did customization in files yesterday?

Regards

#253729 Copied

BSW

Participant

October 3, 2020 at 22:20

I have provided log in info.
No I have not installed any new plugins or done any customization to files in the past few days.

Thanks
Brett

Please contact administrator
for this information.

#253758 Copied

Rose Tyler

Support staff

October 4, 2020 at 09:36

https://prnt.sc/ust114 – please check.

If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

#253783 Copied

BSW

Participant

October 5, 2020 at 05:12

Please see private.

Please contact administrator
for this information.

#253886 Copied

Olga Barlow

Support staff

October 5, 2020 at 15:13

Hello,

Check now, please.

Regards

#253946 Copied

BSW

Participant

October 5, 2020 at 23:40

That fixed it! Thank you!!
What was the issue, just so I know for if it happens again?

Thanks again!

#254008 Copied

Olga Barlow

Support staff

October 6, 2020 at 14:16

Hello,

It was theme bug of the styles. I have fixed the problem directly in style.css of the parent theme and we’ll include the fix in the next theme update.

Regards

#254089 Copied
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