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Problem with shop page after elementor update.

This topic has 7 replies, 2 voices, and was last updated 7 months, 1 weeks ago ago by Rose Tyler

pexles

Participant

April 9, 2024 at 11:22

Hi, after elementor update I have problem with shop page. The other pages for example home page and the products page are good but the shop pages are too small. Have many white space right and left. I send you screenshots for Home page – Shop page – Single Product Page.

Files is visible for topic creator and
support staff only.

#390832 Copied Theme version: 9.3.5

6 Answers

pexles

Participant

April 9, 2024 at 11:27

Also when I go to All pages-Shop Page and open the shop page, I receive an error 500 and can’t edit the shop page

Please contact administrator
for this information.

#390835 Copied

Rose Tyler

Support staff

April 9, 2024 at 11:37

Hello, Pexles,

Thank you for reaching out to us.

To proceed effectively, we require wp-admin and FTP access to further diagnose and resolve the issue.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Thank you for your attention to this matter. We look forward to your prompt response.

Best Regards,
8Theme’s Team

#390840 Copied

pexles

Participant

April 9, 2024 at 11:55

I am sending you what you asked for

Please contact administrator
for this information.

#390845 Copied

Rose Tyler

Support staff

April 9, 2024 at 12:53

Hello,

We appreciate your prompt response.

We have conducted a review of the system logs https://prnt.sc/nN55VtJL2eN9
Upon examination, it has been determined that the issue pertains to one of the widgets showcased here: https://prnt.sc/XLSfJMmrN4N2. Specifically, the “Filters by brands” widget has been identified as the source.
As a temporary measure to ensure optimal performance, the widget in question has been relocated to a separate area. This adjustment will remain in effect until there is an increase in memory capacity. Once the memory has been expanded, we can consider restoring the widget to its original position.

You need to contact your hosting provider and ask to fix the memory problem https://prnt.sc/nN55VtJL2eN9

Best Regards,
The 8Theme Team

#390858 Copied

pexles

Participant

April 9, 2024 at 16:35

Thanks a lot. Problem solved.

#390912 Copied

Rose Tyler

Support staff

April 10, 2024 at 05:33

Hello,

You’re welcome!

Best Regards,
The 8Theme Team

#390942 Copied
Tagged: best selling woocommerce, elementor update issues, elementor update troubleshooting, shop page error, woocommerce shop page fix, woocommerce themes problem
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