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Problem with short description on blog page

This topic has 2 replies, 2 voices, and was last updated 3 months, 1 weeks ago ago by Tony Rodriguez

EE Eric

Participant

December 20, 2024 at 17:51

Hi there,

I have a problem with your predesigned blog page and one of the articles. I have added a new post with tour template but it still shows your short description not my. How can I change that.

After adding a new post with same text it works ok but I have already viewers and I don’t want to lose it.

LOOK here: https://prnt.sc/7BX37wpCS7HA

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1 Answer

Tony Rodriguez

Support staff

December 21, 2024 at 09:07

Hello, @EE Eric,

Thank you for contacting us and for using XStore.

We understand your concern regarding the issue with the predesigned blog page and the short description not updating as expected.

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

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