This topic has 8 replies, 3 voices, and was last updated 9 years, 3 months ago ago by Eva Kemp
Hey Team
An amazing Team, works well for my client however i am having problem with side bar with product categories on Shop/category and Product page. I have tried and disabled all plugins and reinstalled woocoommerce but that didn’t help. Can you please advise.
Much appreciate
Maria
Hello,
Could you please describe your problem with more details? Show us a screenshot.
Thank you.
Best regards,
Jack Richardson.
Hijack
BElow are the links to print screens. I hope that will help
http://www.jwbalfour.ie/wp-content/uploads/2015/09/1.png
http://www.jwbalfour.ie/wp-content/uploads/2015/09/2.png
http://www.jwbalfour.ie/wp-content/uploads/2015/09/3.png
http://www.jwbalfour.ie/wp-content/uploads/2015/09/4.png
Hello,
Please update Woocommerce and other required plugins https://www.8theme.com/download-plugins/ .
If the issue persists after update please provide us with FTP credentials as well.
Thank you.
Best regards,
Jack Richardson.
Hi Jack,
I have updated all the plugins, and tried to update woo commerce however that gave me a lot of different issues, like broken categories and inability to view the products or footer.
can you please advise?
Thanks,
Maria
Hello,
I renamed old theme folder to “xmarket_old” in wp-content/themes/ directory and uploaded a new theme version. Then I renamed old Woocommerce folder version to “woocommerce_old” in wp-content/plugins directory and uploaded new Woocommerce plugin version.
Please clear browser cache and check your site now.
Best regards,
Jack Richardson.
Hi Jack,
THANKS! That had fixed the problem with the slider but unfortunatly created new one.
I am using realex getaway and after activating it the theme is broken.
Do you know why is that?
Thanks,
Maria
Hello,
Sorry, but we don’t provide support for 3rd-party plugins and we can’t guarantee full compatibility of them with the theme.
Regards,
Eva Kemp.
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