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Problem with single product images and filters

This topic has 11 replies, 3 voices, and was last updated 3 years, 10 months ago ago by Olga Barlow

Max

Participant

December 24, 2020 at 12:00

Hi,

On single product pages of my site, images appear very small. I would like to have one large image and a slider so that you can click through them. I cannot find a setting that changes this (e.g. https://giftworld24.com/product/rastaclat-mens-medium-large-knotted-bracelet/).

In addition, on the shop page (and category pages), the product filters do not show (e.g. price). What can I do to change this? The settings related to this in the customizer do not seem to have an impact.

Thanks!

#265679 Copied Theme version: 7.2.2 WooCommerce version: 4.8.0

10 Answers

Olga Barlow

Support staff

December 24, 2020 at 18:39

Hello,

Could you, please, provide us with a temporary WP Dashboard and FTP access to your site to check the issues in more detail?

Regards

#265727 Copied

Max

Participant

December 26, 2020 at 13:22

.

Please contact administrator
for this information.

#265861 Copied

Olga Barlow

Support staff

December 28, 2020 at 18:24

Hello,

The product gallery is ok as I can see and also try the price filter now
https://gyazo.com/f899e9932a4568bb350767ee0c4ab319

Regards

#266067 Copied

Max

Participant

December 29, 2020 at 13:45

…

Please contact administrator
for this information.

#266142 Copied

Olga Barlow

Support staff

December 30, 2020 at 12:12

Hello,

Try the default Price filter widget instead of the 8theme Prive filter widget.

Regards

#266248 Copied

Max

Participant

January 1, 2021 at 16:38

Hi Olga,

thank you. The filter works on the Shop page, but not on the product category pages (it does not show). I am using the default Price filter widget. What do I have to do to make it appear on the product category pages?

Thanks

#266428 Copied

Rose Tyler

Support staff

January 2, 2021 at 09:05

Hi,

Clear cache and check now.

Regards

#266445 Copied

Max

Participant

January 6, 2021 at 12:18

The filter does still not work. It only grabs one category of products (watches for him, whysoever). On the shop page, as soon as you filter, only products from that category show up. On the category pages, only within that category the filter works, on all others, it shows up but as soon as you move the handles no products are found.

#266980 Copied

Max

Participant

January 6, 2021 at 12:29

Also, the quick view feature does not work. When I click on it, for a second it loads, but then it turns into a small stripe and I cannot see anything. Could you fix this please? Thank you.

#266987 Copied

Olga Barlow

Support staff

January 8, 2021 at 10:15

Hello,

We suppose the issue appears because of the products imported from Amazon. We checked the price filter widget with the default WP theme Storefront and faced the same problem. We updated your products using bulk edit https://prnt.sc/wivc03 and filter by price works after that. So, update products once you imported them from Amazon.

Regards

#267269 Copied
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