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Problem with some settings in my thems setting

This topic has 5 replies, 2 voices, and was last updated 2 years, 7 months ago ago by Olga Barlow

Hossam

Participant

April 19, 2022 at 06:17

I have problem with :
1- when I browes shop page Catogeries is apper right no problem but when I push any categories link to browes it I get products not supcategories all products under subcategories come together but I need subcategories to be showen not products and I try to change from setting but all 3 choice in the setting the same no change
2- some sitting when I upadte it it take long long time to save it and I get 500 error like save menue , trach products but after I refresh the page I found it already saved some times
3- Catogeres menue in side bar not sorting like I arrange in All department menue it sorting alphabitcaly

Please, contact administrator
for this information.

#322248 Copied Theme version: 8.1.3

4 Answers

Olga Barlow

Support staff

April 19, 2022 at 14:10

Hello,

1) Go to the category that has subcategories and choose Display type > Subcategories https://prnt.sc/7NdUs6ezMIGU
Do that for every category where you want to show subcategories only.

2) Check the server error log. What error do you get there after such menu savings?

3) Go to Appearance > Widgets > Shop sidebar > edit Product categories widget and choose the custom order instead of sorting by name https://prnt.sc/CzHP4tOGWRAK

Regards

#322271 Copied

Hossam

Participant

April 19, 2022 at 16:14

Hello dear
thanks for your help
for no 1 i do what you say and still no change

Please contact administrator
for this information.

#322279 Copied

Hossam

Participant

April 19, 2022 at 17:00

Hello dear
thanks for your help
it is ok for no 1 and 3 but 2 still
for no 3 it is no error at log just after long time i get 500 error in the browsing pagfe and no error in the error log file and this some times happend

#322281 Copied

Olga Barlow

Support staff

April 21, 2022 at 15:23

Hello,

If you get a 500 error in the browser then should be some error in the server error log. Contact your hosting provider to get more information about that. They should be able to guide you and tell you what happens. I suppose that you reach some server limit and it caused the problem.

Regards

#322404 Copied
Tagged: fix problem, problem, settings, solve problem, woocommerce, wordpress themes
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