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Problem with Static Block and Visual Composer plugin

This topic has 8 replies, 3 voices, and was last updated 6 years, 4 months ago ago by Rose Tyler

ralfle

Participant

August 14, 2018 at 21:36

The “static block” menu has disappeared, I tried to perform the procedure in the options of the visual composer plugin but the configuration options do not appear to enable the static blocks

Please, contact administrator
for this information.

#198084 Copied Theme version: 4.28 WooCommerce version: 4.9.8

7 Answers

ralfle

Participant

August 14, 2018 at 21:38

when I click on settings only these options appear and nothing else

#198085 Copied

Olga Barlow

Support staff

August 15, 2018 at 14:31

Hello,

Our theme uses WPBakery Page builder (formerly Visual Composer, it’s old name of this plugin) https://codecanyon.net/item/visual-composer-page-builder-for-wordpress/242431
Visual Composer Website builder is the different plugin https://visualcomposer.io/docs/faq/visual-composer-website-builder-vs-wpbakery-page-builder/

So, go to Appearance > Install Plugins > Install WPBakery page builder and then go to its settings > Role manages etc.

Regards

#198098 Copied

ralfle

Participant

August 15, 2018 at 18:05

okay, I installed the plugin but the static block menu still does not appear

Please, contact administrator
for this information.

#198120 Copied

ralfle

Participant

August 15, 2018 at 18:06

#198121 Copied

Rose Tyler

Support staff

August 16, 2018 at 07:21

Hello,

Thanks for the screenshot.
Please make sure that Static blocks are enabled in Theme Options > General > Layout http://prntscr.com/kj701q
If this doesn’t help, provide us with temporary wp-admin access so we can take a closer look.
Waiting for your reply.

Regards

#198129 Copied

ralfle

Participant

August 18, 2018 at 01:06

All right, it’s working perfectly, thanks

#198226 Copied

Rose Tyler

Support staff

August 20, 2018 at 06:22

Hello,

You’re welcome!

Regards

#198242 Copied
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