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Problem with sticky header not working…

This topic has 4 replies, 2 voices, and was last updated 6 months, 1 weeks ago ago by Tony Rodriguez

filmguerilla

Participant

May 16, 2024 at 04:03

hi guys, found this bug in the website i’m working right now. the top main header scroll down doesnt work properly.

Please, contact administrator
for this information.

#395367 Copied Theme version: 9.1.6

3 Answers

Tony Rodriguez

Support staff

May 16, 2024 at 07:29

Hello, @filmguerilla,

Thank you for contacting us and for using XStore.

We have reviewed your site’s main header and confirmed that it functions correctly while scrolling. For your reference, we have recorded a video demonstrating this functionality. You can view the video via the following link, accessible in the private content area:

We recommend clearing your browser’s cache and accessing the site using a different browser to ensure optimal performance. Should you continue to experience any issues, please capture a video of the problem and share it with us. This will enable us to examine the issue more closely and provide you with more effective support.

We appreciate your cooperation and look forward to resolving any concerns you may have.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#395404 Copied

filmguerilla

Participant

May 17, 2024 at 06:13

the problem persists when i’m logged in. this doesnt occur to the other site i made please check private message

Please contact administrator
for this information.

#395544 Copied

Tony Rodriguez

Support staff

May 17, 2024 at 07:35

Hello, @filmguerilla,

Thank you for providing the reference websites, which have greatly facilitated our understanding of your issue.

We are pleased to guide you through the process of enabling the “Smart Scroll” feature in the Sticky Header. Please follow the steps outlined below:

1. Navigate to Xstore > Theme Options.
2. Proceed to Header Builder.
3. Under Header Sticky, locate the Section Sticky Type.
4. Select “Smart” from the options.
5. Click “Publish” to save the changes.

For your reference, you can view the following image: (https://paste.pics/edit/QY8QN)

We trust this information will be of assistance to you. Should you require any further assistance or have any questions, please do not hesitate to contact us.

Best regards,
The 8Theme Team

#395557 Copied
Tagged: header not working, sticky header issues, woocommerce, woocommerce theme problems, wordpress header solutions, wordpress themes, wordpress troubleshooting
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