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PROBLEM WITH TAG MANAGER AND THANK YOU PAGE XSTORE

This topic has 4 replies, 2 voices, and was last updated 1 months, 1 weeks ago ago by Jack Richardson

OnlyCBD

Participant

October 11, 2024 at 11:40

Good morning.
We are having problems with Tag Manager which tells us that there is an error on the Thank you page, after placing the order.

We tried changing the theme and it was working.
Any idea how we can fix it?
I am attaching a video in the private area.

We are using the plugin: GTM4WP – A Google Tag Manager

Many thanks for all

Please, contact administrator
for this information.

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3 Answers

Jack Richardson

Support staff

October 11, 2024 at 16:21

Dear @OnlyCBD,

We hope this message finds you well.

Could you kindly provide us with the correct WP-admin access to your website, as well as the URL of the specific page where you are encountering the issue? This will allow us to compare the results and investigate the cause on that particular page.

Thank you for your cooperation.

Best regards,
Jack Richardson
8Theme Team

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OnlyCBD

Participant

October 16, 2024 at 10:16

Hello.
I leave the credentials in the private section.
Anything else, let me know 🙂

Thank you very much,
Best regards.

Please contact administrator
for this information.

#418937 Copied

Jack Richardson

Support staff

October 16, 2024 at 14:44

Dear @OnlyCBD,

We hope this message finds you well.

We previously requested the URL of the page where you encountered the issue, but it seems that this information was not provided. Could you kindly share the URL with us at your earliest convenience?

Additionally, we would appreciate it if you could test the issue using the default theme instead of the XStore theme and share the results with us.

We have also noticed that you are currently using the advanced layout option for the Cart/Checkout pages on your website (as seen here: https://prnt.sc/BafzIpWYGUfl). It is possible that there may be an incompatibility between your plugin and the advanced layout. Could you please test the functionality with the advanced layout option deactivated and let us know the outcome?

Thank you for your cooperation. We look forward to your response.

Best regards,
Jack Richardson
The 8Theme Team

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