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Problem with template child - by Yuri - on WordPress WooCommerce support

This topic has 76 replies, 4 voices, and was last updated 9 years, 6 months ago ago by Eva Kemp

Yuri

Participant

March 18, 2015 at 21:10

Hello, in April last year I bought this template and now need updating for compatibility, the problem is that when the subject “son” of the template can not find a function that you did you add to set a distance between the title and the button “Add to Cart”

I need to know where you made this change to add to the “son” WooCommerce template and update once and for all, thanks.

#50686 Copied

75 Answers

Eva Kemp

Support staff

March 18, 2015 at 22:54

Hello,

Could you please show a screenshot of the issue to have better understanding?

Thank you.
Regards,
Eva Kemp.

#50724 Copied

Yuri

Participant

March 19, 2015 at 15:47

https://www.dropbox.com/s/adqnu9e53gs44ck/8theme.PNG?dl=0

#50929 Copied
Eva Kemp

Support staff

March 19, 2015 at 17:30
Hello,

To add space above “Add to Cart” button you need use this code:
```
.product-information .product-name-price {
    height: 150px;
}
```
Thank you.
Regards,
Eva Kemp.
#50960 Copied
Yuri

Participant

March 19, 2015 at 19:37

Hello, I have this added but still not working. I need to know where the change was made at the time, to know where the line where I have indicated in red in the picture is. This switching to 401px and working properly https://www.dropbox.com/s/8g6xwyina94dr5z/8the.PNG?dl=0

Here’s how this right now:
https://www.dropbox.com/s/t3i9rbko8qd0fb6/ahora.PNG?dl=0

#50992 Copied

Yuri

Participant

March 20, 2015 at 18:14

?

#51324 Copied

Eva Kemp

Support staff

March 21, 2015 at 09:08

Hello,

As I see “Add to Cart” button is displayed fine:
https://s3.amazonaws.com/fvd-data/notes/168674/1426925185-sBBlxe/screen.png

Sorry, but your question is a bit unclear. Could you please specify what you’re trying to achieve?

Thank you.
Regards,
Eva Kemp.

#51378 Copied

Yuri

Participant

March 21, 2015 at 14:38

To make that my page is not stopped working properly kept a copy of the item before downloading the new, now with desactualziada this version, but if Active updated version looks like this -> https://www.dropbox.com/s/0wcxstuuc3etyzm/Captura.PNG?dl=0

And I added the code you have mentioned above, I have set a theme “child”, but do not know which file is modified in time (without CSS).

#51420 Copied

Eva Kemp

Support staff

March 21, 2015 at 17:04

Hello,

Sorry, but still your query is unclear. If you want to make style changes in a child theme you need edit style.css of the child theme. How to create it you can read here:
http://codex.wordpress.org/Child_Themes

Please specify step by step what you’re trying to achieve.

Thank you.
Regards,
Eva Kemp.

#51428 Copied

Yuri

Participant

March 21, 2015 at 19:00

I upgraded to the new version of the template and sample thus -> https://www.dropbox.com/s/0wcxstuuc3etyzm/Captura.PNG?dl=0

And I want to be displayed as well -> https://s3.amazonaws.com/fvd-data/notes/168674/1426925185-sBBlxe/screen.png

By updating the template I lost this setting, and adding the CSS code that I provided above can not get ye make it work …

#51440 Copied

Eva Kemp

Support staff

March 22, 2015 at 19:10

Hello,

I’ve checked your site and got this result:
https://s3.amazonaws.com/fvd-data/notes/168674/1427047695-Zo1NJ7/screen.png
There is some space before “Add to Cart” button.
Please clear browser cache and check again.

Thank you.
Regards,
Eva Kemp.

#51507 Copied

Yuri

Participant

March 22, 2015 at 21:00

You do not understand me … PLEASE do not listen to my site as it currently is working with the old version of the template …. WooCommerce have not upgraded to the latest version just to avoid mistakes …

#51550 Copied

Yuri

Participant

March 22, 2015 at 21:01

And so -> https://www.dropbox.com/s/0wcxstuuc3etyzm/Captura.PNG?dl=0
It’s like showing me to install the new template actualziada, luckily, I Copais security.

#51551 Copied

Eva Kemp

Support staff

March 23, 2015 at 09:05

Hello,

Please provide us with wp-admin access to the new theme version to check the issue.

Thank you.
Regards,
Eva Kemp.

#51592 Copied

Yuri

Participant

March 25, 2015 at 03:16

I explain everything before you modify something ..

Please do not upgrade to the latest version of WooCommerce even before I check it works properly with the new template version.

Now, is active the previous version of the template (called “xmarket” in theme folder) to see the operation of the new version simply go to the “Themes” folder on the FTP and rename the folder ” xmarket “and adding, for example, a 2, will “xmarket2″ and called” xmarketACTUALIZADO” (this is the new version of the template) leave only” xmarket “eliminating “ACTUALIZADO”and thus will load the page the new version of the template, with some errors.

I have a child template created, called “xmarket-child” where changes would have to go to avoid this in future actualziaciones.

If you think it’ll take too with the new version of the template would be best maintenance mode, so that no customer has a bad experience when visiting the page.

You can enable maintenance mode by clicking on “Mantenimiento is off” as you can see in the top menu. or on the image below: https://www.dropbox.com/s/jsezc4kh41vashb/paraella.PNG?dl=0

Please, contact administrator
for this information.

#52150 Copied

Eva Kemp

Support staff

March 25, 2015 at 09:04

Hello,

I see child theme is activated now and there is space above “Add to Cart” button on the site.
Please activate the needed theme and provide us with a link where we can see the problem to avoid any misconfiguration from our side.

Thank you.
Regards,
Eva Kemp.

#52155 Copied

Yuri

Participant

March 25, 2015 at 10:56

I do not understand, if I have at the site activated the previous version of the template, how I will provide a link?

So you can see how the new version of the template works you can do renaming folders I explained earlier.

#52205 Copied
Stan Russell

Participant

March 25, 2015 at 15:35
Hello,

please activate that theme version which you have problem with. Right now we can see parent theme and three child themes. If the problem is with your parent theme – we have added code
```
.product-information .product-name-price {
    height: 150px;
}
```
to your parent theme’s default.custom.css file
To activate it you need rename file to ‘custom.css’

Regards,
Stan Russell.
#52295 Copied
Yuri

Participant

March 26, 2015 at 00:10

If that was the problem. On the subject son was not the custom.css file ….

But when you upgrade to the new version of WooCommerce the site is broken. You can see in the following images:

https://www.dropbox.com/s/k72q28i7ngwn4d2/1.PNG?dl=0
–
https://www.dropbox.com/s/8xginv7n5tieu40/2.PNG?dl=0

What should I do? I tried to disable the theme son if that were the problem, but it is not.

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Yuri

Participant

March 26, 2015 at 00:17

I have reinstalled the previous version of WooCommerce to avoid the problem until a solution

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Eva Kemp

Support staff

March 26, 2015 at 09:06

Hello,

May we update Woocommerce plugin to check the issue?

Thank you.
Regards,
Eva Kemp.

#52465 Copied

Yuri

Participant

March 26, 2015 at 16:04

The updated plugin is in the plugins folder called “woocommerceNUEVA VERSION”

The current active “WooCommerce” is the previous version (the one that works correctly)

You can see the operation renaming the file “woocommerceNUEVA VERSION” a “WooCommerce”

And please keep the current “WooCommerce” (the previous version) in the plugins folder.

#52592 Copied

Eva Kemp

Support staff

March 27, 2015 at 18:36

Hello,

You mustn’t copy whole style.css file to the child theme.
Please remove all child theme folders and create only one following this instruction:
http://codex.wordpress.org/Child_Themes
Then check the site with new Woocommerce version.

Thank you.
Regards,
Eva Kemp.

#52886 Copied

Yuri

Participant

March 27, 2015 at 23:39

Hi, I did what you said according to the instructions you have given me and now I have 3 problems.

1 I do not want the title you have indicated in the image is displayed. (https://www.dropbox.com/s/scgdzwh3j0jplh8/no.PNG?dl=0)

2 Since no similar products are displayed below the product description. (https://www.dropbox.com/s/w5igio6xm6gzkg8/tampoco.PNG?dl=0)

3rd taxes have been deactivated, and the customer’s bill appears (VAT not included) when I have it configured.
It also appears when you finish buying an order.

For example: (https://www.dropbox.com/s/86r62zhsnktovf5/here.PNG?dl=0)

#52942 Copied

Yuri

Participant

March 28, 2015 at 00:50

After trying both I have managed to solve the point 1 and 3, would like to know how to solve the 2nd, thanks

#52946 Copied

Yuri

Participant

March 28, 2015 at 02:54

I’ve noticed that at the end of an order, the style of the tables is not the same as he had before default on this template, now, is this showing of WooCommerce. I would like to return the style as before …

https://www.dropbox.com/s/zxmy9kkkb4bipzh/completar%20pedido.PNG?dl=0

And also the “Cart” page:
https://www.dropbox.com/s/vosvnckc0lh8cwa/cart.PNG?dl=0

I’ve noticed that when you add a product to cart from the catalog of WooCommerce the blue bar “shopping” no updates, I mean, does not show the order that has been added to your basket, what should I do with this?

#52948 Copied

Yuri

Participant

March 28, 2015 at 03:07

I just detect another problem, I have a plugin that its function is to charge a percentage to each client depending on the payment method you choose, what was running through PayPal and now when I activate the following occurs:

Enter the págiana finalizing purchase payment method “PayPal” appears for 1 second and then disappears … I tried two different types of plugins and do not work (they are updated to the latest version)

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Yuri

Participant

March 29, 2015 at 15:25

Could you help me please? …

#53062 Copied

Eva Kemp

Support staff

March 30, 2015 at 08:15

Hello,

The second issue with related products have been fixed.
Please clear browser cache and check.
Please clarify where you see the problem with PayPal. How can we replicate it? Does the issue persist with default WordPress theme?

Regards,
Eva Kemp.

#53092 Copied

Yuri

Participant

March 30, 2015 at 12:19

Just activate the “Pay for Payment WooCommerce” plugin you will see that PayPal longer appears on page finalizing purchase.

I have no default templates wordpress.
–

I would also like you to help me with the solution to the text quoted above:

“I’ve Noticed That at the end of an order, the style of the tables is not the same as before I HAD default template on This, now, is this showing of WooCommerce. I would like to return the style as before …

https://www.dropbox.com/s/zxmy9kkkb4bipzh/completar%20pedido.PNG?dl=0

And Also the “Cart” page:

https://www.dropbox.com/s/vosvnckc0lh8cwa/cart.PNG?dl=0

I’ve Noticed That When you add a product to cart from the catalog of WooCommerce the blue bar “shopping” no updates, I mean, does not show the order That has-been added to your basket, What Should I Do With This?

#53148 Copied
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