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Problem with text formatting and images - by Giles

This topic has 28 replies, 2 voices, and was last updated 3 years, 7 months ago ago by Olga Barlow

Giles

Participant

December 2, 2020 at 12:53

Hi, i have a problem with text not formatting and images not showing – see https://prnt.sc/vu9n0v

Any ideas what this might be?

Thanks,
giles

Please, contact administrator
for this information.

#262193 Copied Theme version: 6.3.7 WooCommerce version: 4.2.2

27 Answers

Giles

Participant

December 2, 2020 at 13:08

I am using theme version 7.0.2 – do you think I need to upgrade to 7.1.3.? Or will this not make any real diffrence? I’d rather not update as this means things could go wrong with other areas of the website.

If you’ve got any ideas that would be great.

#262200 Copied

Giles

Participant

December 2, 2020 at 13:16

I mean to say, this one is quite urgent, so it would be great if I could get a quick reply soon ish.

thanks

#262205 Copied

Olga Barlow

Support staff

December 2, 2020 at 16:50

Hello,

I have checked your site and don’t see the issue with the slider image or text styles http://prntscr.com/vufdcs
Could you tell me on what page you have this issue?

Regards

#262267 Copied

Giles

Participant

December 2, 2020 at 19:18

Sorry, I meant to say I set up a test page https://www.skinsense.co.uk/banner-test/

I updated the theme but it actually seems worse now. Any ideas?

Feel free to edit this page but not the live one.

Thanks,
Giles

#262304 Copied

Giles

Participant

December 2, 2020 at 19:19

I also set up a testing site if you want to test anything first.

Please contact administrator
for this information.

#262305 Copied

Giles

Participant

December 2, 2020 at 20:25

Just to say, this is quite urgent so if you have any ideas, let me know.

Also, only use the test pages if you want to look at this because it’s a live site with lots of traffic.

Like i said, i updated the theme so not sure what else i can do?

#262312 Copied

Giles

Participant

December 2, 2020 at 21:16

Also, i am using other themes (Jupiter X) with Elementor and I don’t have any problems with these, which might suggest it’s this particular theme. I also noticed this problem using other elements, not just this slider.

I’m only telling you this so it hopefully helps diagnose the problem.

#262314 Copied

Giles

Participant

December 3, 2020 at 10:09

Hi, any news on this? I really need to find a fix soon if possible. Thanks

#262368 Copied

Olga Barlow

Support staff

December 3, 2020 at 10:27

Hello,

Everything is ok while editing the page http://prntscr.com/vuwdry But styles do not work once you check the page without editor. I see that you use the CDN cache. Try to clean the CDN cache, Elementor saves styles to additional files and if the old file is cached you won’t see the changes. Or enable inline styles instead of file in Elementor > Settings > Advanced > CSS Print Method > Internal Embedding.

Regards

#262370 Copied

Giles

Participant

December 3, 2020 at 11:23

Hi, I don’t really understand how to do this. Can you help?

#262380 Copied

Giles

Participant

December 3, 2020 at 11:25

I can’t find CDN cashe. How do I remove this?

#262381 Copied

Giles

Participant

December 3, 2020 at 11:26

I really need a fix for this. It’s very urgent

#262382 Copied

Giles

Participant

December 3, 2020 at 11:28

I changed the CSS Print Method but still have the same problem https://www.skinsense.co.uk/banner-test/

#262383 Copied

Giles

Participant

December 3, 2020 at 11:30

Also, i am seeing this message all the time but i have already updated …

This theme version requires the following plugin XStore Core to be updated up to 3.2 version. You can install the updated version of XStore core plugin:

#262385 Copied

Giles

Participant

December 3, 2020 at 12:08

Sorry to keep emailing but this is really urgent now so is there anything else we can try?

#262401 Copied

Giles

Participant

December 3, 2020 at 12:31

My client is getting very concerend that we can’t fix somethng that appears quite simple and I’m worried i might lose them. it’s been like this for more than a day now so i really want to find a solution. Right now we can’t edit any of the pages because of this probem, so it’s really quite urgent as they advertise on TV.

Can you try doing some tests on the test page, or the test website i set up. that might help find a solution.

Thanks,
Giles

#262406 Copied

Olga Barlow

Support staff

December 3, 2020 at 13:58

Hello,

Could you, please, give our user more permissions http://prntscr.com/vv1dv4 ? We can’t check the plugins settings and File generator settings to check the issue in more detail.

Regards

#262437 Copied

Giles

Participant

December 3, 2020 at 14:17

Sure, here you go. Sorry, the first one i gave wasn’t admin

Please contact administrator
for this information.

#262447 Copied

Giles

Participant

December 3, 2020 at 16:42

Any luck ?

#262481 Copied

Olga Barlow

Support staff

December 3, 2020 at 19:17

Hello,

My suggestion about the CSS print method was correct https://gyazo.com/87662f69ff9cd8a9123a3fed9e0ffc4f Styles are or if you use inline styles. So, clear the Cloudflare CDN cache from your Cloudflare panel if you want to use an external file CSS Print method.

Regards

#262508 Copied

Giles

Participant

December 3, 2020 at 19:37

Hi , this still isnlt working. Are you able to do what ever you need to do to make it work?

This is really urgent and it’s been nearly 2 days that we can’t edit the website.

Please let me know if you can fix this,.

thanks

#262513 Copied

Giles

Participant

December 3, 2020 at 20:08

check the test page https://www.skinsense.co.uk/banner-test/

Have a look here too https://prnt.sc/vv9lwq

#262517 Copied

Giles

Participant

December 3, 2020 at 20:10

Also, why does this not happen on Jupiter X? I have cloudflare set up on this too and I don’t have this problem. Are you sure it’s not a bug with the theme?

I really need to fix this soon. It’s been 2 days now and we can’t make any changes to the site.

Sorry to keep emailing but it’s urgent.

#262519 Copied

Giles

Participant

December 3, 2020 at 20:18

Are you saying i need to do Purge Cache – see cloudflare page … https://prnt.sc/vv9se4

Will this keep happening? Is there a way to fix this with your theme?

I don’t actually know what to do. Can you help? It’s really urgent now.

Thanks,

#262520 Copied

Giles

Participant

December 3, 2020 at 20:20

Why do you think this is happening now? it’s been okay until recently.

Do you think we can get this fixed tonight so it’s working in the morning UK time?

#262521 Copied

Giles

Participant

December 3, 2020 at 20:33

Okay, it seems to be working now https://www.skinsense.co.uk/

It looks like you have to actually go in and edit the page to make it work so I copied the banner from the test page to the live homepage.

Sorry for all the emails. I was getting desperate. Hopefully this will stay working now but i’ll let you know if i have any more problems.

thanks for your help

#262522 Copied

Olga Barlow

Support staff

December 4, 2020 at 14:11

Hello,

I did not edit the page to make any changes. I just enabled the mentioned option, that’s all. Elementor saves styles to file no matter what theme you use if you use another CSS print method. So, clearing of the cache plugin, CDN cache and browser cache solves the issue with the cached file.

Regards

Regards

#262651 Copied
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