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Problem with the Brand Filter - by Calyweb

This topic has 9 replies, 4 voices, and was last updated 5 years, 2 months ago ago by Rose Tyler

Calyweb

Participant

August 26, 2019 at 21:50

Hi,
I have a big problem with the brand filter.
I have several products with different brands, but on the brand filter widget, it’s only showing one brand, I can’t filter on the others
You can show it at this adress : https://www.ecokids.fr/vetements-occasion-garcons/
I have two brands, but only one is shown…
Please help

#220101 Copied Theme version: Last one

8 Answers

Olga Barlow

Support staff

August 27, 2019 at 17:52

Hello,

Provide us WP Dashboard and FTP access to your site. We’ll check your problem in more details and help you.

Regards

#220169 Copied

Calyweb

Participant

August 27, 2019 at 18:15

HI,
You will find my access in private :

Please contact administrator
for this information.

#220171 Copied

Olga Barlow

Support staff

August 27, 2019 at 18:37

Hello,

Thank you. We have passed your issue to our developers. They will be able to start tomorrow. I’ll inform you once we fix the problem.

Regards

#220179 Copied

Olga Barlow

Support staff

August 28, 2019 at 14:06

Hello,

That’s very strange but today, once we checked your site, we did not find a problem with brands filter. So, not sure but seems that was a temporary glitch.

Regards

#220296 Copied

Calyweb

Participant

August 28, 2019 at 20:25

Hi,
Yeah the problem is solved for the previous products
But I created a new product today, and I have the same problem…
You can see a capture there :https://www.ecokids.fr/wp-content/uploads/2019/08/Capture-d’écran-2019-08-28-à-21.23.27.png
If you go on Accessoires on the menu, there are two product with different category, but only one is shown

#220339 Copied

Rose Tyler

Support staff

August 29, 2019 at 08:00

Hello,

I do not see the problem – https://prnt.sc/oyznxg Please clear cache and check one more time.

Regards

#220359 Copied

Kristjan

Participant

October 22, 2019 at 16:07

I have similar issue. I have 9 products from 2 different brands (4 and 5). All the products do show up, but just one Brand in Brand filter.
Interesting is if I add additional random brand to one of the products then all 3 Brands show up correctly in the filter.

#223667 Copied

Rose Tyler

Support staff

October 22, 2019 at 20:29

Hello, @Kristjan_Rebane

Could you, please, create a new topic? Provide URL and temporary wp-admin access. We will take a closer look.

Regards

#223692 Copied
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