This topic has 12 replies, 3 voices, and was last updated 9 years, 3 months ago ago by Eva Kemp
Dear Support,
I tried to install the thema classico, but when I active, the screen it get white, and I can not do anything more, I can only delete the all instalation and do the installation again, I attached the data if you can see:
Kind regards,
Christian.
Hello,
Your FTP credentials are incorrect. Please check them.
Best regards,
Jack Richardson.
Dear Jack,
It is working properly, I copoy the screen of the ftp account.
Kind regards,
Christian.
Hello,
Please view the screenshot what error we’re getting when trying to connect:
http://storage9.static.itmages.com/i/15/0902/h_1441188709_5820757_a282552ccf.png
Login details are incorrect. Could you please reset a password?
Thank you.
Best regards,
Jack Richardson.
Hello I enclosed the new pass.
Thanks.
Christian.
Hello,
Unfortunately we still can’t connect getting the error “Login authentication failed”.
Could you please check FTP credentials once more?
Thank you.
Regards,
Eva Kemp.
Dear Support,
The Ftp account is correct (enclosed details), please the type of the encryption you must use “Only use plain FTP (Insecure)”, I am usinf Filezilla, please try with this software, I enclose two screen shots.
estilae.com/ftp-estilae.jpg
http://estilae.com/ftp-estilae-1.jpg
Thanks in advance.
Christian.
Hello,
Are there any restrictions on a server? Please ask your hosting provider to check it.
Shall we provide our IP address to put it into white list on the server?
Regards,
Eva Kemp.
PLease give me your IP address to put it into white list on the server.
Thanks,
Christian.
Hello,
IP has been sent to your email address. Please check.
Regards,
Eva Kemp.
Dear Support, please try again, the IP was blocked, now is in the whitelist.
Thanks,
Christian.
Hello,
The problem was caused by Really Simple Captcha plugin. I’ve renamed its folder to “really-simple-captcha_old” in /wp-content/plugins directory. Please check your site now.
Regards,
Eva Kemp.
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