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Problem with the mobile menu after the previous theme update

This topic has 2 replies, 2 voices, and was last updated 9 months, 3 weeks ago ago by Tony Rodriguez

Eleni

Participant

February 26, 2024 at 20:38

Hi everyone
After the previous update, there is a problem with the mobile menu. Instead, the mobile menu on mobile devices shows the one for desktop (see attachment).
Please, find credentials in the private content area in case you need them.

Thank you in advance

Please, contact administrator
for this information.

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support staff only.

#384871 Copied Theme version: 9.2.8

1 Answer

Tony Rodriguez

Support staff

February 27, 2024 at 07:11

Hello, @Eleni,

Thank you for contacting us and for using XStore.

We suggest that you turn off the Mobile Content Optimization option in (XStore > Theme Options > General) if you are using a cache plugin for mobile devices, as both optimization options can conflict with each other and will not improve the speed together.

And “ Static block cache, Menu cache and Remove Query Strings From Static Resources.” under XStore > Theme Options > Speed Optimization After doing so, please clear your mobile browser’s cache and verify the outcome.

We trust this will resolve your issue. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Yours sincerely,
The 8Themes Team

#384897 Copied
Tagged: issue after woocommerce update, mobile menu problem wordpress, woocommerce template troubleshooting, woocommerce theme mobile menu problem, woocommerce theme update issue, wordpress mobile menu fix, wordpress template mobile menu error
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