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Problem with the mobile version using AMP Plugin

This topic has 10 replies, 4 voices, and was last updated 6 months, 2 weeks ago ago by Andrew Mitchell

Verno

Participant

October 2, 2024 at 15:08

Hello Guys,
I have problem with the AMP Plugin, when activated I’m unable to reach the checkout page and see another page that’s I dont know were it’s coming from, and when disable my homepage donesn’t show in mobile.
Do you have an idea on how to fix it?
Please. thanks

#416772 Copied Theme version: 9.4.2

9 Answers

Rose Tyler

Support staff

October 2, 2024 at 15:21

Hello, Verno,

Thank you for reaching out to us with your concerns regarding the AMP Plugin.

We kindly request that you record a video and upload it to a file-sharing service, such as https://wetransfer.com/. Please share the URL with us once the upload is complete. Additionally, we would appreciate it if you could provide us with temporary wp-admin access.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#416775 Copied

Verno

Participant

October 2, 2024 at 18:03

Hello,
Sorry for the delay, just send it

Please contact administrator
for this information.

#416791 Copied

Jack Richardson

Support staff

October 3, 2024 at 09:17

Dear @Verno,

We hope this message finds you well. After reviewing the results, we regret to inform you that we currently do not have a ready-made solution available. As you may be aware, we cannot guarantee full compatibility with all existing plugins due to the vast number of options available. However, we always welcome attempts to integrate different solutions.

Regarding the specific plugin you are using, it is important to note that it is not included in our theme package and is not built into our theme. This indicates that additional customization may be necessary for your unique case.

To address this, we invite you to submit a topic on our customization panel at https://www.8theme.com/account/#etheme_customization_panel. This platform will allow you to discuss your issue in detail, and our developers will endeavor to find the most suitable solution for your situation.

Thank you for your understanding and cooperation.

Best Regards,
Jack Richardson
The 8Theme Team

Please contact administrator
for this information.

#416854 Copied

Verno

Participant

October 3, 2024 at 09:31

Dear Jack,
As you mention in your post, what plugins you found and I need to desinstall to be able to work well?

#416858 Copied

Verno

Participant

October 3, 2024 at 09:44

How can I restaure the default chechout?
As I already use one demo page, if I download another one to restaure everyting, may I loose the page already build? So that I can make little customization just.

#416867 Copied

Jack Richardson

Support staff

October 3, 2024 at 13:39

Dear @Verno,

We hope this message finds you well.

We would like to inform you that you have the option to create a new checkout page and customize it according to your preferences. Once customized, you can assign this page within the WooCommerce settings for testing purposes. This allows you to compare its performance with previous configurations and determine which setup best suits your needs.

Please note that while we do not offer additional customization services directly, should you require further assistance, you are welcome to submit a request through our customization panel at the following link: https://www.8theme.com/account/#etheme_customization_panel.

Best Regards,
Jack Richardson
The 8Theme Team

#416925 Copied

Verno

Participant

October 3, 2024 at 14:27

Dear @Jack Richardson,
I’m not talking about customization but for me is to see by remove the one I have customize, the checkout will work fine.

#416936 Copied

Jack Richardson

Support staff

October 3, 2024 at 16:08

Dear @Verno,

I hope this message finds you well.

We regret to inform you that we are currently unable to fully comprehend the idea you have presented. To assist us in better understanding your concept, we kindly request that you provide additional details. If possible, please include screenshots or a video, as these would greatly enhance our ability to accurately grasp your vision.

Thank you for your cooperation and looking forward to your response.

Best regards,
Jack Richardson
The 8Theme Team

#416959 Copied

Andrew Mitchell

Support staff

October 3, 2024 at 19:09

Dear Verno,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

#416977 Copied
Tagged: amp plugin issues, amp plugin mobile errors, amp plugin wordpress troubleshooting, mobile version problems, woocommerce mobile version fix, wordpress woocommerce themes
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